Apprentice Reservations Agent

As an Apprentice Reservations Agent within our vibrant and fast paced contact centre you will bring your individual personality to ensure all our customers have a world class experience with the customer always at the heart of what you are doing.

You will be the first point of contact guests have with the brand, building rapport and trust quickly over the telephone, making them life-long customers. Becoming part of the Premier Inn family means learning how to provide a market leading, world class customer experience. Your knowledge of Premier Inn and associated brands will allow you to take a consultative approach to queries and demonstrate a genuine care for the guest in turn generating quality revenue through ensuring the guest is offered the right product for them.

If you see yourself inspiring our guests, driving revenue for our hotel and restaurant brands and being part of the Premier Inn family, we would love to hear from you today. Come and be part of our Contact Centre community

In return for your commitment, we’ve got some great benefits to offer:

- Whitbread’s Privilege Card, which gives you up to 60% discount on hotel rooms and 25% discount across our restaurant brands
- Sharesave scheme
- 25 days holiday plus an additional allowance for bank holidays
- Free parking
- A collaborative work culture that focuses on supporting your success
- Up to Family Cover BUPA healthcare
- Optional contributory pension matched up to 10%
- Up to 25% discount off our brands

What your apprenticeship will offer:

- You’ll work towards a Level 2 Customer Service Practitioner standard
- You’ll receive day to day training in your workplace and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.
- The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

Requirements and Prospectus
**Desired Skills**
- Proficient English, both written and spoken - Strong, confident and engaging telephone manner - Confident using many different computer programmes simultaneously - Ability to build rapport

**Personal qualities**
- Motivated to work towards targets
- Genuine in really caring about the customer
- Confident with striving to be the best in all you do
- Committed to work hard with everyone
- Resilience

**Qualifications required**
- No qualifications required, we will teach you everything you need to know

**Future prospects**

Ongoing support and development into a permanent role

**Training to be delivered**

Customer Service Practitioner Level 2

Functional Skills in Maths and English

About the Employer
Whitbread is the owner of Premier Inn, the UK’s biggest hotel brand, and with a growing presence in Germany offering quality accommodation at affordable prices. With over 820 hotels in the UK and over 80,000 rooms in great locations, you’ll never be far from a Premier Inn. Employing almost 30,000 people in over 1,200 Premier Inn hotels and restaurants across the UK, and serving over five million customers every month, people are at the heart of our business.

**Employer**

Whitbread - Court and Chiswell

**Address**

Whitbread Court and Chiswell, Porz Avenue

Bedfordshire

Dunstable

LU5 5XE

The map below displays the employer’s location, please check travel times before applying.