Pharmacy Counter Assistant

**Pharmacy Healthcare Assistant/Pharmacy Dispenser - Full Time - Woodsetton Pharmacy, DY3 1AF** We are looking for a Pharmacy Healthcare Assistant for our Pharmacy in Woodsetton, Dudley. Join our Passionate NHS Pharmacy **"A Team" **and become a Local NHS Pharmacy Healthcare Assistant. Serve the local community helping patients on a day-to-day basis. **Our Business** Woodsetton Pharmacy is part of a family owned independent community pharmacy group. We are recruiting _**full time pharmacy staff with or without experience**_. This is a great opportunity for someone to enter the pharmacy profession or join our progressive team to further their opportunities. Full training will be provided leading to recognized Pharmacy MCA qualifications and you will gain a wealth of experience, with the possibility to further training opportunities. **About the Role and Responsibilities** We are hugely popular within the community we serve; our customers will expect warmth and friendliness - as well as being confident and relaxed about discussing personal health issues, quickly resolving their problems and recommending the right products. Our customers are passionately our number one priority under all circumstances. Joining us as either a Pharmacy Counter Assistant and/or Dispensing Colleague, you’ll be part of an enthusiastic and hardworking team that work together to make a positive difference to the lives of their patients. From working the counter to assisting in the dispensary and keeping the branch ready for customers, there is a wide range of duties for you to be involved in, such as: - Delivering exceptional customer service, providing health advice and services to our patients through engaging conversations. Ensuring that every customer leaves the pharmacy feeling informed and confident about their healthcare needs - Keeping the shop floor fully stocked and ready for customers through accepting and working deliveries and completing stock takes - Delivering the technical aspects of the dispensary, allowing and ensuring the safe supply of medicines. This could be through ordering medicines, labelling, dispensing, and supporting the collection of prescriptions. - Using the clinical computer system (PMR) to ensure all relevant information is recorded within individual patient records. Resolve computer problems when these arise by consultation with colleagues or PMR provider. - Endorse prescriptions accurately by checking prices with suppliers as necessary. - Maintain minimum stock levels of medicines, checking expiry dates and storage conditions. Ensure the safe disposal of returned and out-of-date medications. - Place accurate and timely orders with suppliers and accept deliveries of medication, adding them to the computerised stock control records. - Communicate effectively and regularly with other members of the dispensing team to ensure the accurate exchange of information relating to patients and their medication. - Liaise with members of the primary care team regarding medication for individual patients. - At all times maintain absolute confidentiality. - Maintain high standards of personal appearance and adhere to the company dress code. - Assisting with sales and general store duties including creating product displays and cash transactions. - Drive awareness of all the extra services we offer in Pharmacy. - Maintain good relationships with the pharmacy team, feeding back relevant customer comments and concerns with the aim of improving the customer experience. - Support the Pharmacist with the delivery and effective record keeping of patient services. - Maintain store/dispensary equipment, ensuring it is clean, accurate and in a good state of repair. - Understanding the strict Standard Operating Procedures and work to them as our customers will expect nothing less. **Your Core Hours of Work** Full-Time (30 hours) **Monday to Friday: 1200 -1900hrs (1hr unpaid break)** - **PLEASE DO NOT APPLY IF YOU CANNOT OFFER FLEXIBILITY**_ **Salary & Benefits** - Competitive and depending on qualifications and experience - 4 weeks Holidays - Fully Paid Training to MCA **About You** It isn’t just about experience or knowledge; we’re looking for people with a genuine passion for customer service and who will be ambassadors for healthcare in our pharmacy. To be successful in joining our team, you’ll need to show us: - A natural ability to build meaningful relationships with both patients and colleagues - An upbeat, caring, and confident manner when serving and advising patients - An enthusiasm and talent for problem solving, eager to take on new challenges and experiences - A methodical and accurate approach to practical tasks, using your own initiative and teamwork skills to aid you - Experience of working in a retail background and using a stock control system would be desirable but not essential as full training is provided This is a fantastic opportunity for the right person to build their existing c