Credit Controller

**Job Title: Credit Controller**

**Location: Sunbury-On-Thames**

**Job Type: Permanent / Hybrid Working**

**Hours: Full-Time**

**Salary: £30K**
**Job Purpose**:
The overall purpose of the Credit Controller role is to support the credit control department by providing an effective credit control service with a view to minimising DSO and maximising cash flow. As a Credit Controller you will also provide valuable assistanceto other areas of the business and take responsibility for some important areas of day-to-day company requirements.

Credit Controller reports directly to the Credit Control & Invoicing Manager and works closely with the in-position credit controller, as well as close liaison with other departments within the company.

**KEY RESPONSIBILITIES**:

- To monitor the developments within customer accounts and identify accounts that will require special attention. To handle disputed accounts & negotiate to bring payment in line with terms.
- Send and follow up Reminder Letters to chase outstanding accounts to ensure customers stay within agreed credit terms.
- Resolve queries by liaising with both the customer and other internal departments.
- Review and distribute monthly customer statements.
- To ensure customer queries are resolved by the appropriate department to ensure that cash flow is not impacted.
- Proactively participate in Bi-monthly debtors' meetings
- Review the debtor's age analysis and ensure that all customers with balances more than 30 days overdue receive a chase phone call.
- Work alongside internal teams collaboratively for maximum cash flow.
- Recommend overdue accounts for escalation to legal proceedings/debt recovery as required, including compilation of documents required for action.
- Carry out creation and update of customer master data including credit limit and payment terms within agreed framework, ensuring correct documentation is provided.
- Make recommendations for process improvement and work with colleagues to implement.
- Send and follow up Reminder Letters to chase outstanding accounts to ensure customers stay within agreed credit terms.
- Liaise with the Sales Order Processing, Service and Projects Departments regarding the release and payment of customer orders.
- Always comply with company policies and procedures.
- Support the company in its maintenance of quality standards.
- Always promote and protect the company's image and good reputation.
- Fulfil any other duties and responsibilities that after consultation may be determined from time to time.

**KNOWLEDGE / SKILLS / EXPERIENCE REQUIRED**
- Demonstrated experience of working within credit control, preferably within construction, engineering or maintenance industry including working with subcontractors
- To establish and maintain a professional and efficient relationship with clients
- To provide excellent standards of customer service internally and externally
- Have the ability to manage a large ledger
- Strong organization & time management skills
- Be computer literate and have a good working knowledge of Excel.
- Preferably have experience of using SAP
- Have a good level of commitment and self-motivation with ability work as part of a team collaboratively as well as on your own initiative
- Be a confident team player with excellent verbal and written communication skills
- Work accurately with a good attention to detail, have a desire to develop personally and be a quick learner
- Effective communication including written and verbal
- Deliver required tasks accurately and on time whilst working under pressure
- Have a positive 'can do attitude' with natural problem-solving abilities that are accompanied with a high level of attention to detail
- Flexible to take on new tasks as required

**Employeebenefits**:

- 25 days annual leave per year, plus statutory bank holidays
- Annual profit share bonus or competitive commission structure (dependant on the role)
- 4% employer contributed pension scheme
- 4x salary life assurance scheme
- Enhanced family leave pay
- Employee proactive healthcare
- Confidential employee assistance support line and access to free counselling
- BenefitHub - discount retail benefits platform
- Hybrid working
- Casual dress
- Company events
- Free on-site parking
- Complimentary office refreshments

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