IT Support Technician Apprentice

7 days ago

Harrow, United Kingdom QA Ltd Full time

**Employer description**:
At Jansa IT we are committed to delivering excellence when dealing with all your IT needs. Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertisewill move your business forward.

The future of your business depends on how effectively you harness the power of technology. Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions,designing, implementing and managing your IT needs.

**Overview**:
**Main responsibilities**:

- Provide first-line support
- Imaging and maintenance of PC's
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
- Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
- Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
- Explaining technical issues in a clear way to non-technical clients
- Answering the phone in a professional manner and, if relevant passing on any information promptly.

**Desirable skills**:

- Good Customer Service skills
- Some knowledge of IT

**Personal qualities**:

- Confident on Phone

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects:**
- Full-Time with the Company
- Possible further training

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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