2nd Line Technical Support

1 week ago

Milton Keynes, United Kingdom Inreach group Full time

Job Title: 2nd Line IT Support Technician

Location: Milton Keynes, UK

Key Responsibilities:

- Provide 2nd line support for IT-related issues across a variety of platforms and technologies.
- Troubleshoot and resolve hardware, software, and network problems.
- Escalate complex issues to the 3rd line support team when necessary.
- Maintain and update IT documentation and system logs.
- Assist with IT projects and the implementation of new IT solutions.
- Ensure security protocols are followed and assist with the management of firewalls and antivirus systems.
- Conduct regular system backups and perform data recovery if needed.
- Provide user training and create user guides to reduce the number of support requests.

**Requirements**:

- Proven experience in a 2nd line IT support role.
- Strong knowledge of Windows operating systems, Microsoft 365, and other commonly used software.
- Experience with troubleshooting network issues, including Wi-Fi, LAN, and WAN technologies.
- Familiarity with Active Directory, Exchange, and remote desktop services.
- Familiarity with Hosted Telephony systems
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Relevant IT certifications (e.g., CompTIA, Microsoft Certified Professional) are desirable.
- Full UK drivers license

**Benefits**:
Competitive salary and benefits package.

Opportunities for professional development and certifications.

Supportive and collaborative work environment.

Modern office facilities with the latest technology..

Pay: £25,062.70-£32,353.97 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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