Senior Operations Supervisor

Torque is an award-winning, end-to-end supply chain specialist, providing exceptional solutions to fashion brands and retailers for over 30 years. We always go the extra mile to help our customers’ businesses succeed, which is why some of them have been with us since the very start. We have a core set of values that sets us apart from the crowd. They are the guiding principles that define how we conduct ourselves. Within each of those core values lies a set of brand behaviours that help us embody the brand values in our day-to-day lives. If these sound like you, then you could be a perfect fit for the team.

**The Torque Mission is our commitment to our customers.**

We all play a vital role in our customers' success.

They depend on us to make every element of our service as good as can be.

They rely on the strong personal relationships we create. Not just with them but within our team.

They trust us to go the extra mile, do everything we can to the best of our ability and continue to improve.

These values are our foundation and underpin every customer relationship we have. If we follow them, we'll continue to be successful together.

**One team. One Torque.**

**We deliver our mission through our core values and behaviours.**

**Senior Operations Supervisor**

An exciting opportunity has arisen for Senior Operations Supervisor to join our team based at our Normanton site.

**Purpose of the role**

Manage service levels whilst actioning opportunities to reduce costs and improve efficiency across the contract.

**Main duties and responsibilities**

**What you do**:

- Managing and motivating a team to maximise productivity and minimise costs
- Managing initiatives and projects that impact efficiency
- Ensuring daily/weekly key performance indicators (KPIs) are maintained
- Developing work practices in order to improve efficiency
- Ensuring contract deadlines are met
- Communicating and implementing change
- Pro-actively managing staff discipline
- Complying with health and safety in accordance with company policies
- Covering in other areas of the business as required
- Act as a liaison between senior management and the other supervisors.

**How you do it**:

- Approach work with energy, commitment, and diligence.
- Plan effectively for your team’s strengths. Always look for ways to reduce cost, waste, and have a positive environmental impact.
- Embrace change and new ideas. You see adversity as a chance to grow and help your team accept and meet change positively.
- Understand the importance of constructive criticism and receive it openly. Understand how your words and actions may impact others, learn new ways to effectively communicate and make people feel valueddeveloping and maintaining positive internal and external relationships at all levels.
- Inspire confidence - use a creative approach to problem solving and to thinking ’outside the box’.
- Create an environment of trust. Have difficult conversations when necessary and proactively ensure alignment with Torque Policies.
- Keep up to date with industry innovations and opportunities. Use your knowledge to suggest changes that maximise revenue or improve processes
- Responsibly act when others will not. Focus on where you add value and trust others to do the same.
- Champion Torque. Approach work with excitement and curiosity, motivating others simultaneously.

**Person specification**

**Must have**:

- Strong communication skills (both verbal and in writing)
- Excellent interpersonal skills
- Excellent attention to detail
- Good IT skills (Microsoft Office and warehousing systems)
- Innovative, positive and pro-active approach to change
- Demonstrable experience with significant SKU profiles, handling high volume data and inventory management
- Ability to perform under pressure and use initiative to organise own workload
- Self-motivated and results-driven
- Customer focused
- Flexible approach to work and able to work with changing demands (including shift patterns).

**Shift pattern**:

- Any five over seven days between 06:00 and 22:00hrs.
- **Must be able to work rotational shift including Sundays until 22:00**

Please note, right to work in the UK identification must be provided if you are selected for an interview (birth certificate/passport/identity card/share code).

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- On-site parking

Ability to commute/relocate:

- Castleford WF10 5QH: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you require a visa sponsorship?

**Experience**:

- Supervising: 1 year (preferred)
- JDA System: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: NOR-21