Front of House

**Job Title**:Receptionist

**Department**: Front of House

**Hours of Work**:37.5 hours per week, rotating shifts Monday to Sunday

**Contract Type**: Permanent

**Salary**: £25,758 per annum

**Do you excel at making people feel welcome? Are you passionate about delivering exceptional customer service? If so, King Edward VII’s Hospital has the perfect opportunity for you**

As one of the UK’s leading private healthcare institutions, renowned for our outstanding patient care, we are seeking a friendly, organised, and customer-focused Receptionist to be the first point of contact for our hospital. If you thrive in a busy environment and love helping people, this is an ideal opportunity for you

**Why Join US**:
At King Edward VII’s Hospital, you’ll be a key player in creating a warm and professional environment for our patients, visitors, and staff. We value and reward those who bring positive energy, strong organisational skills, and a passion for customer service to their role. This is your chance to be part of a hospital where excellence isn’t just something we strive for - it’s something we achieve every day.

**Key Responsibilities**:

- **Create a welcoming environment**: Greet patients, visitors, and staff with a warm, professional attitude, ensuring a great first impression.
- **Manage appointments efficiently**: Assist with scheduling, rescheduling, and confirming appointments, always ensuring accuracy in patient records.
- **Handle enquiries smoothly**: Answer phone calls promptly and courteously, managing messages with efficiency and professionalism.
- **Support Front-of-House operations**: Perform clerical duties such as data entry, filing, and correspondence, while keeping the reception area organised.
- **Ensure safety and security**: Maintain a secure and tidy reception area, adhering to hospital protocols and supporting visitor management.

**About You**:

- Previous experience in a receptionist or front-of-house role, ideally within a healthcare environment.
- Exceptional communication skills and the ability to provide a high level of customer service.
- Organised, with the ability to manage multiple tasks in a fast-paced environment.
- Proficient in office software and systems.
- Professional and calm under pressure, with a passion for delivering a great experience to patients and visitors.
- A diploma or equivalent is required, and qualifications in office administration or customer service are advantageous.
- Flexibility to work shifts, including evenings and weekends, is essential.

**What We Offer**:

- **Free restaurant-quality meals** while on duty.
- **35 days of annual leave (inclusive of bank holidays),** increasing with long service.
- **Private healthcare** - taking care of you, just as you take care of others.
- **Pension scheme** - helping you plan for your future.
- **Ongoing training and development** opportunities to enhance your skills and career.
- **Season ticket loan** and **cycle-to-work scheme** for easier commuting.
- **Employee Assistance Programme** and **discount vouchers** to support your wellbeing.

If you can see yourself as part of this team, and we have a vacancy that suits your skills, we look forward to hearing from you.

At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.