Field Support Supervisor

21 hours ago

Cannock, United Kingdom Home Instead Senior Care Full time

ndustry Leading Training, Excellent Support etc),

**Company Description**:
Our office was established in **Cannock** **2010 **and our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
This role may suit someone who has office/admin experience and has also worked in the care sector and now wishes to progress their career to the next level

**Competitive Salary TBC within the recruitment process**
- Organised
- Methodical
- Good communicator at all levels
- Desire to provide excellent customer service
- Good overall knowledge of delivering care
- Preferably QCF Level 3 or working towards
- Good team player
- Ability to be flexible

The job is approximately 70% field based, 30% office based. The role is very varied and below are some of the responsibilities the role encompasses
- This is a pivotal role in supporting the Registered Manager in all areas of CQC compliance and supporting Carers to deliver first class care every day
- Receiving all incoming client and carer queries by telephone and dealing with any follow up actions with family members and professionals
- Dealing with OT's, Physio's, Pharmacists etc.
- Monitoring our remote care planning system to understand clients changing needs on a day to day basis
- Updating care plans and risk assessments
- Introducing Carers to clients
- Carrying out quarterly observations and participating in client service calls and quality assurance visits
- Attending care calls if necessary
- Participating in the on call rota - 1 weekend in 4
- Organised
- Methodical
- Good communicator at all levels
- Desire to provide excellent customer service
- Good overall knowledge of delivering care
- Preferably QCF Level 3 or working towards
- Good team player
- Ability to be flexible where needed to work as part of a great existing team
- ** FULL DRIVING LICENCE & RELIABLE VEHICLE ESSENTIAL**:

- ** MUST LIVE WITHIN THE CANNOCK CHASE AREA FOR THE PURPOSES OF ON CALL**

The core hours of the role are 8am to 5pm with on call duties, day off in the week if working on call at the weekend. If it is necessary to work outside of these hours due to the needs of the business, hours are adjusted to compensate

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

**Qualifications**:
QCF level 2 Health & Social Care

Preferably QCF Level 3 or working towards

**Competitive Salary TBC within the recruitment process**

**Additional Information**:
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

**Competitive Salary TBC within the recruitment process

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