Customer Success Executive
1 week ago
Legalesign is a growing Cambridge-based legaltech company, serving small and large companies in the UK.
We are a customer-centric company, and customer success is the key team in ensuring the company is delivering on its promises and making the right product enhancements.
The role requires a person who finds software easy to navigate and learn, is empathetic and a listener, and is comfortable communicating verbally or in writing.
Future career progression depends on individual strengths. This could be into account management, or technical writing, upper tier technical support, or marketing research and business analysis.
Reponsibilities:
- Maintain relations with customers
- Take responsibility for support tickets
- Update documentation
- Identify new customer requirements or issues
- Participate in monthly reporting objectives
**Salary**: £21,000.00-£26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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