Welcome Host/hostess

Delivering the highest standards of service for all the guests and ensuring that all visitors are greeted and made to feel welcome.

Enhancing the IFS Cloud Cable Car Experience with a friendly professional attitude capable of interacting with guests and visitors of all ages.

Supporting site management with Health & Safety issues, queue management, Emergency incident plans, First Aid and Fire Marshalling.

**Key Responsibilities**:

- Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations.
- Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
- Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach ensuring that they leave satisfied.
- Work constantly towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+)
- Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
- Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
- Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistency in adhering to the IFS Cloud Cable Car Cash Handling Policy
- Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
- Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationary/ ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
- Assist the Group Bookings Department by checking daily the days groups due to arrive, completing a group boarding pass and preparing marketing material
- Excellent time management skills
- Provide assistant in the Cable Car Experience café, Virtually Reality, Teddy Mountain.

**Technical Competencies required**

**Essential**
- Strong numerical and reporting skills
- Understanding of how to drive sales and positive guest experience

**Desired**
- Ability to use IT systems including Microsoft Word and Excel confidently

**Behavourial Competencies required**

**Essential**
- Works in a systematic, methodical and orderly way.
- Communicates problems and challenges early, involving the right people.
- Is health, safety and well being conscious.
- Manages and maintains quality and productivity of their work
- Treats everyone as a ‘guest’ including internal colleagues.
- Seeks opportunities to learn and share knowledge.

**Desired**
- Willing to challenge the status quo.

**Qualifications, Certifications and Experience required**

**Essential**
- Experience in a similar role in a visitor attraction

**Desired**
- First Aid Training

**Salary**: From £24,856.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Guest services: 1 year (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

Reference ID: CCEFTH001