Helpdesk Advisor

1 week ago


Manchester, United Kingdom SafeGroup Services Limited Full time

**Helpdesk Advisor**

**Location: Manchester (King Street)**

**Salary £26,000 per annum**

SafeGroup is a national leader in specialist cleaning with over 15 years experience in the sector. We are now looking to recruit a Helpdesk Advisor to join our expanding business on a full-time basis. The business is entering a period of exciting growth, and our unique product offering means that we are a market leader in deep cleaning and decontamination services in the UK. You will be working in a fast-paced environment with a busy team, delivering a combination of reactive services and planned/project work to our existing clients and dealing with new business opportunities.

**Benefits**
- Competitive salary
- Quarterly bonus scheme with potential of £4k per annum
- 30 days holiday including bank holidays for full time employees
- Medical Health Cash Plan
- Company Sick Pay
- Enhanced Pension Contribution
- Life Assurance Scheme
- Range of benefits via Perkbox including Wellbeing packages

**About the Role**:

- Working hours is an 8 hour shift Monday to Friday between 7am-6pm
- Responding to customer enquiries and logging jobs onto the CRM system
- Dealing with inbound calls and online enquiries
- Accurately checking all works orders to ensure customer data is correct
- Providing quotations for jobs using rate cards and business tariffs
- Assisting customers with emergencies, problem solving and finding operational solutions
- Liaising with the commercial team to turnaround orders in a timely manner
- Working with operational planners to ensure orders are scheduled correctly
- Ensuring all job information is correctly inputted and signed off prior to invoicing
- Would suit an applicant who likes constant customer interaction
- Extensive training will be provided covering the service that SafeGroup provide
- Occasional ad hoc weekend support work is required and paid at an overtime premium

**About You**
- Have great attention to detail and the ability to accurately sense check all data
- An accurate first-time approach to all data entry tasks
- Capable of working with CRM toolsand systems to process orders
- Exceptional customer service and client facing communication skills
- A proactive approach to working with operations and sales teams
- Ability to work flexibly outside of normal office working hours
- Ability to sell services to new and existing customers
- Telesales experience preferred but not essential

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

Additional pay:

- Quarterly bonus

**Benefits**:

- Additional leave
- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Cleaning Industry: 1 year (preferred)

Work Location: In person

Application deadline: 07/03/2025
Expected start date: 01/04/2025


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