Biodiversity Net Gain Services Advisor

**Details**:
**Reference number**:

- 268583**Salary**:

- £23,315**Job grade**:

- Executive Officer- Adviser**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 14Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Yorkshire and the HumberAbout the job

**Job summary**:

- These positions are based in York**Job description**:
**The team**

This vacancy is an exciting opportunity to be involved in the Biodiversity Gain Site Register function. A brand-new function, one of the most significant for Natural England, delivering the government’s flagship policy on Biodiversity Net Gain (BNG).

The Environment Bill will make the Biodiversity Net Gains approach to development mandatory in the English planning system. It will require planning applicants to deliver 10% BNG, as measured by the Biodiversity Metric, on their own development site or at an offsite location, in order to receive planning permission from the Local Planning Authority (LPA). To ensure BNG is implemented consistently and transparently, the Bill will require two new services: Biodiversity Gain Site Register - A publicly accessible record of sites delivering BNG across England and a Statutory Credits scheme.

You will be at the forefront of helping to build the Register Operator function; a new function responsible for ensuring the BNG approach is transparent and credible, and that sites added to the Biodiversity Gain Site Register are administratively sound. Being the BNG Register Operator gives Natural England a unique opportunity to drive policy underpinning the successful delivery of Net Gain. This significant new function, of over 120 people, will involve working at pace, and in partnership across Natural England, to ensure we have a highly skilled and effective team working to embed Biodiversity Net Gain into our vision of thriving nature for people and planet.

**Job description**

Do you have a passion for nature and the environment? Do you want to make a real difference and secure significant environmental gains in the present and the future? Do you enjoy working in a team? Can you see yourself advising communities and customers to maximise gains for the Natural Environment?

We are the Government’s advisor for the natural environment, playing a vital role in delivering the Government’s 25 Year Environment Plan, an ambitious vision which brings new opportunities to protect and enhance and to achieve real outcomes for the environment.

**Benefits**

Wherever possible Natural England accommodates requests for both full-time and part-time hours and other flexible working patterns to help employees achieve a good work/life balance and maintain their health and wellbeing.

Natural England provides excellent opportunities for career progression, training and development tailored to your role. From induction to ongoing learning and development, everyone in Natural England is supported to develop their skills and capabilities. Everyone has 10 days to devote to personal learning and development, as well as an additional 3 days to volunteer.

You will have access to Civil Service Pension and benefits arrangements and generous leave allowances (33 day per year pro rata), as well as flexible working, to help you achieve a work-life balance that works for you and us.

You will have access to a range of benefits including discounts on shopping vouchers, cycle to work scheme, and childcare vouchers. You can also join the Civil Service Sport club which offer discounts on a range of sports and leisure opportunities as well as social events.

Natural England is a fantastic place to work, where difference is celebrated.

**Key responsibilities.**

The roles and responsibilities vary per area, Generic responsibilities are:

- Managing a range of mailboxes and ensure consistency in all communications with internal and external customers.
- Act as a first point of contact for our customers, managing general enquiries and providing our customers with a response.
- Ensuring administration processes efficiently followed and act where issues are identified.
- Actively seeking feedback from our customers through a range of ways.
- Sharing knowledge and continuous learning whilst dealing with customers.
- Collecting and inputting data onto various systems.
- Acknowledging complaints within deadlines.
- Providing flexibility in supporting colleagues with a range of duties.
- Contacting other National Delivery teams to ensure a timely response to enquiries and complaints.

**Technical/specialist knowledge/qualifications**:

- Experience in/evidence of providing advice to customers and/or stakeholders **(Desirable).**:

- Experience of working in a fast-paced environment delivering work within deadlines and contributing to team targets **(Desirable)**:

- Ability to build relationships and resolve complaints /queries / Problems in a timely matt