Msk Coordinator

**Job Title**: MSK Coordinator
**Location**: Sheffield, S9
**Salary**: £20,009
**Contract Type**: Permanent
**Hours**: Full time, Monday to Friday, between 9am - 5pm and 10am - 6pm

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

**Role Summary**

The MSK Co-ordinator role consists of Four key elements, which will comprise a typical working week:

- Primary role Delivering a musculoskeletal assessment for an employee over the telephone using the Optima Health Digital Assessment Routing Tool (DART) as part of a physiotherapy referral and implementing the DART-recommended referral pathway. Full training and support to complete these assessments will be provided.
- Delivering Health Conditional assessment for an employee over the telephone using the Health Conditions Digital Assessment Routing Tool (DART)
- Providing scheduled Display Screen Equipment (DSE) assessments to employees, including producing a semi-formatted report for them and their manager. These assessments are provided remotely either by telephone or videocall. Full training and support to complete these assessments will be provided.
- Day to day support for the MSK Department and support to the MSK Lead. This includes an employee-facing element, including taking self-referral calls, registering new cases, and booking appointments for the employee. Daily administration tasks include the end-to-end tracking and management of referrals, whilst adhering to contract Service Level Agreement (SLA) criteria, scheduling sessions with Optima Health clinicians, processing clinical reports, and assisting with billing. There is a close working relationship between the MSK Coordinator and our physiotherapists and occupational therapists, as well as frequent communication with our Clinical Service Managers and external customers.

**Main Duties and Responsibilities**
- Correctly processing new case referrals onto the case management system
- Scheduling appointments for clinical assessments and treatment in Optima Health clinician diaries and referral to external providers
- Completing DART musculoskeletal triage with employees
- Providing confirmation correspondence and telephone updates to clients and employees on all activities undertaken
- When difficulties are encountered proactively update referring managers with solutions
- Correctly logging all activities and notes within the case management system and/or tracking system ensuring it is always up to date
- Managing customer enquiries ensuring queries are answered professionally in line with the customer charter
- Manage complaints in line with Optima Health's complaint handling process.
- Completing DSE assessments and related reports to the standard required

**Experience, skills and knowledge required for the role**
- Excellent written and verbal communication skills
- Good attention to detail
- Able to meet targets and deadlines
- Able to work under pressure and against challenging timescales
- Solutions focussed
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Competitive salary
- Excellent training and development opportunities
- Plenty of career progression opportunities
- Extensive induction with ongoing mentoring and support from some of the top Occupational Health professionals in the industry
- 25 days annual leave + Bank Holidays
- Fantastic pension scheme
- Eye care test vouchers
- Flu jabs
- Reward Scheme
- Buy and sell holiday scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._