Customer Service Advisor

Although the role is part-time, you will need to be available to complete the first 4 weeks of training in a full-time capacity.

Is giving really good customer service important to you? Do you enjoy working collaboratively to get the job done? Keep reading, we want you to work in our contact centre.

Our contact centre is one of the core teams in our business serving as an entry point for our customers to speak to the right person; so if you love speaking to people and problem solving you’ll love working here.

**What you’ll be doing**

**_ Just to let you know, our induction training programme is completed in our Devizes office so if you’re successful, you’ll need to come to the office daily to start with. Once you’ve completed your training and you’re able to work independently, you can take advantage of our flexible approach to work with a mix of office and home working._**

You will support customers to get a first time resolution through problem solving, working collaboratively across the business with colleagues and using your knowledge and common sense to meet customer expectations.

You’ll be working with our internal systems to log calls, schedule appointments and raise jobs so you’ll be great at multi-tasking.

There isn’t much administration involved, but you’ll keep up to date records and accurate notes on all customer contact.

**About you**

You’ll be a good listener, understanding how to use your customer service skills to ensure a great service is given. Multi-tasking will be one of your strengths as you’ll need to be able to chat with our customers whilst adding information to our system.

At times you’ll be working under pressure, and you might be taking a customer complaint so resilience is key, knowing that you’ll find a solution for the customer that’s right for them and us.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - where the role permits
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**About Aster Group**

Now is a really exciting time to join us. We’re working towards our vision of everyone has a home. It’s a bold statement but one everyone across our business is passionate about. What we do enables better lives. We provide safety and security through a range of housing and services. We will continue to grow so we can maximise our impact. Our strengths are our people and our culture. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.

We’re on an exciting transformation journey. Our business strategy is clear. Our vision is bold. And what sets us apart is The Aster Way. The Aster Way is not just a set of words. It’s a shared understanding of the way we work - creating a fair and inclusive culture. It’s a set of straightforward principles that underpin everything we do, every day. From how we lead and learn, to how we collaborate, communicate and innovate, this is how we’ll reach our vision - that everyone has a home. Our customers are at the heart of everything we do, so we expect all our colleagues to be motivated and inspired to deliver a positive customer experience.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.