Energy Adviser/caseworker

We are recruiting for an Adviser to join our Energy Advice team to work on a range of projects tackling fuel poverty and energy efficiency across Cornwall.

Are you a people person, who is enthusiastic about supporting residents to improve their circumstances? If you are interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then Community Energy Plus’ Energy Adviser role could be for you.

Our Energy Adviser/Caseworkers:

- Are committed to great customer service
- Have an approachable outlook and ability to communicate with people of all backgrounds
- Have an excellent eye for detail
- Are flexible and take a collaborative approach to teamwork, and
- Are prepared to learn new skills around fuel poverty and domestic energy efficiency.
- Have a passion to work addressing the big issues in Cornwall of social justice and responding to the impacts of the climate and ecological emergencies.

If you want to work with a team of like-minded people, committed to making a difference within our communities, and in a supportive working environment, please make contact.

**What we are looking for in an Energy Adviser/Caseworker**

The primary purpose of the role:
To deliver effective advice on energy efficiency and energy bill management to help householders achieve warmer healthier homes

Attributes / competencies
- Friendly, with excellent people skills and a sympathetic manner.
- Able to work well in a team.
- Able to remain calm and purposeful when supporting residents in vulnerable circumstances, who may be upset and stressed.
- Methodical, organised, and self-motivated.
- Strong administrative skills with an eye for detail.
- Proactively identifies potential issues and offers solutions.
- Effective writing skills and able to communicate in a clear and concise manner.
- A proficient user of Microsoft Office (Word, Excel, Teams, and Outlook).
- Holds a current driving licence and has ready access to a car for use for business purposes.

Essential Skills and experience
- Able to deal sensitively and appropriately with vulnerable residents
- Good verbal and written communication skills
- Working in a customer service environment.
- Ability to work well under pressure and manage time effectively.
- Supporting multiple colleagues to meet agreed deadlines and targets.
- Providing information accessibly in person, on the phone and through online channels.

Desirable Skills and experience
- Knowledge of energy efficiency or home improvement projects.
- Providing advice to residents or clients.
- Knowledge of the welfare benefit system.

Qualifications & knowledge

Required
- Minimum of 5 GCSE grades 9 to 4 (A*to C equivalent) including literacy and numeracy, or substantial work experience.

Desirable
- Administration or customer care qualifications / training.
- An awareness of poverty and fuel poverty in Cornwall

**What you can expect to be doing as part of the Energy Advice team**:
**The purpose of the post is**:

- To deliver effective advice on energy efficiency and energy bill management to help householders achieve warmer healthier homes.
- To deliver case work that resolves more complex energy related issues for clients, e.g., errors with energy bills and accessing support to address fuel debt.

The post-holder must hold a City & Guilds 6281 Level 3 certification in Energy Awareness. Training for this qualification is provided as part of the induction process.

**The responsibilities of an Energy Adviser/ Caseworker**

1. Deliver basic energy advice directly to fuel poor households. To include:
a. identifying where energy efficiency and insulation measures are required

b. assessing the adequacy of existing heating systems, which may include consideration of connection to the gas network if appropriate and accessible

c. making tariff comparisons

d. providing advice about smart meters

e. identifying opportunities to maximise household income

f. addressing fuel debt

g. making referrals for fire safety checks

2. Conduct in-depth energy assessments, either in the home or virtually, via video calls to assist clients to take steps to improve their living conditions. Where client vulnerabilities only allow the engagement to be delivered remotely, assessments and support will be virtual via phone, video, and internet channels.

4. Active case management, potentially over several months, will be required. Further follow up will also collect output data for reporting and evaluation.

5. Ensure that information and data entered into Community Energy Plus’ customer relationship management system is accurate and efficiently maintained.

6. Contribute information for project newsletters and communications, including social media.

7. Provide information for regular reports to project funders.

8. Maintain an up to date working knowledge of fuel poverty, energy efficiency and sustainable energy matters.

9. Attend and cont