Lead Administrator

**Job Title**: Lead Administrator

**Salary**: circa £27,000 - £28,000 pro rata neg. DOE

**Hours**:Full time 40 per week

**Location**:Penryn, Cornwall

**Call to arms**:Are you an experienced administrator looking to work within an established business in West Cornwall? If so, Muddy Wellies Gardens Ltd has the perfect role for you

This is the ideal opportunity for a proactive individual who would like a varied administrative role where their input and willingness to facilitate positive change in the business will be essential.

**Key responsibilities**:
Ensuring the smooth running and co-ordination between the landscaping & design, maintenance and business operations within the company.

Providing excellent and responsive customer service.

Enthusiastic with the ability to promote a positive culture both externally and within the business.

Proactive and flexible with strong prioritization skills and the ability to manage a diverse workload.

The ability to problem solve and suggest improvements to working processes is a key part of this role and always encouraged within the business.

**Duties and Responsibilities**:
Clients
- As part of the office team, be the first point of contact for our clients, supporting their queries and requests in a friendly and professional manner

Staff
- Work effectively as part of a team and in conjunction with the customer services and business operations administrator and ad-hoc office assistants
- Facilitate cohesive communication of the departments within the business

General
- Scheduling - Ability to manage complex schedules and multiple calendars, confidently make changes in reaction to staffing changes and business requirements.
- HR - provide administrative support to managers, directors and external HR provider by compiling paperwork, arranging meetings and coordinating staff.
- Recruitment - posting job adverts, on-boarding new staff, checking licenses and tickets. Processing paperwork for staff leavers.
- Health and Safety - facilitate the necessary audits for health and safety legal and best HSE practice requirements.
- Inventories - update and maintain current inventories maintaining adequate stock levels.
- Vehicle fleet - booking in vans for necessary works, MOTs and servicing.
- Purchasing - purchase tools, materials, PPE and office supplies as required.
- Using Free Agent to invoice clients and assist with monitoring aged debtors.
- Creating and/or updating policies, processes and procedures in line with business and legal requirements.
- Managing social media posts, processing photos from clients, and updating website.
- Ensure staff training matrix is up to date and arranging training as required.
- Undertake any other project work as required.

**Qualifications**: Excellent knowledge of Microsoft Word, Excel, Outlook and Google calendar. Minimum BTEC level 2 in Business Administration, or equivalent experience.

**Additional requirements**: Knowledge and experience of Human Resources (HR) and Health and Safety (HSE) advantageous. Accounting knowledge advantageous.

**Key Competencies**:

- Proven experience in similar administrative roles.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Able to prioritise tasks effectively
- Proficient in using computerised systems including MSOffice Suite
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a team.

**Company Culture**:We are a friendly and supportive business who have been working with clients across West Cornwall for over 15 years. We support our staff with personal development - encouraging knowledge sharing and regular internal and external training. We take staff interaction seriously and ensure that every voice in the business is heard. We prioritise team and individual support so that everyone within the company can take pride in the work we do together.

**Benefits**: We have a well-being scheme for all staff who successfully complete their probation, which can be spent on anything that will support your wellbeing. We have regular inhouse training sessions as well as on the job training and knowledge sharing. We provide all tools, kit, uniform and PPE for all staff to ensure you have everything you need for each job.

**Reasonable Adjustments**: Please let us know of any reasonable adjustments required for an interview or beyond.

**Application Process**

After invitation and attendance at your interview, you may be invited to do a paid experience day or half day with the office team.

Following this, you will either receive a job offer or confirmation that you were not successful this time.

**Deadline for Application**: Sunday 23rd February 2025

**Expected Interview date**: Tuesday 25th February 2025

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Flexi