Service Billing Administrator

3 days ago

Croydon, United Kingdom Agilico Workplace Technologies Full time

**Service & Billing Administrator**Salary**:Competitive
**Hours**:37.5 per week, Monday to Friday
**Contract**: Full-time, Permanent
**Lo**cation**: Croydon (Surrey) or Southampton (Hampshire)
**Role Grade**: 2A
**About us**:
Agilico is a fast-growing technology business. Our aim is to provide high quality technology solutions tailored to individual customer requirements.
We are passionate about our employees and we are looking for an energetic and highly motivated Service and Billing Administrator with a 'can do' attitude to join our Finance department.
Reporting to the Head of Service Billing, the primary focus of this team is to manage the Service and Billing administration across the group.
**Key Responsibilities**:

- To both assist and take ownership for regionalised service billing relating to all supported customers within the Group.
- To process billing for our clients ensuring that invoicing is accurate, paying particular attention to invoice values and production of print volumes.
- To promptly answer inbound telephone calls from customers and resolve their queries in a timely and professional manner.
- Configure support contracts within our service management system ensuring the billing terms are accurately created.
- Liaise with account managers and customers regarding their contractual obligations when a termination is requested.
- Produce early settlement quotations respective of the terms and conditions noted within the service agreement.
- To contribute towards improving both Company and Department processes & procedures wherever possible.
- Required Skills and Experience: *
- Excellent communication and customer service skills
- Outstanding organisational skills and attention to detail
- Be able to work independently
- Ability to prioritise tasks
- Knowledge of MS Office, particularly Excel is essential
- Knowledge of any of the following would be beneficial: Vantage Online, SAGE, Meter Reading configurations

**Benefits**
- 23 days holiday plus bank holidays, rising to 28 days
- Stakeholder pension scheme
- Benefits hub
- Healthcare cash plan
- Cycle to work scheme

**Job Types**: Full-time, Permanent

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