Business Support Administrator

2 days ago


Winchester, United Kingdom FranRec Ltd Full time

You will manage the administrative process of on boarding new business partners supporting the Business Development Manager and liaising with the necessary teams/staff to ensure all the tasks and roles are completed effectively to provide the best service to our new partners.

The role will also include general administrative tasks such as, diary and calendar management, filing, creating and updating process documentation, maintaining records and management of digital assets, including the production of reports and heat maps to support business reviews.

The role gives a solid and varied grounding in the company and growing industry sector in general and suits someone who likes to keep busy and is keen to grow and develop an already varied skillset.

**Experience and Competencies**

**Essential**
- Exceptional levels of customer service
- Highly personable phone manner
- Exceptional communication skills
- Excellent administrative capabilities: data entry, record management, reporting
- Excellent IT skills - WORD, EXCEL, POWERPOINT, OUTLOOK
- Attention to detail.
- Highly methodical, organised, thorough
- Able to multi-task remaining calm and professional even in a pressurised customer service environment.
- Make positive contributions to the team.
- Ability to make decisions in line with current policies and information

**Desirable**
- CRM experience
- Worked as part of a sales teaM/First point of contact / receptionist / cold calling
- An understanding of and a commitment to customer service excellence
- Ability to work under pressure
- Willingness to accept ownership of an issue and to methodically progress an issue to a conclusion
- Ability to work both as part of a team and on own initiative
- Worked with independent business owners

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Free parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Winchester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Winchester



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