Inbound Retentions Advisor

**Inbound Retention Advisor**
**_Pure Pet Food_**

**A bit about us**

Here at Pure Pet Food, we are on a mission to inspire a healthier world for pets. We manufacture a unique, wholesome, and incredibly nutritious range of recipes that rival competitors for both convenience and nutrition

We pride ourselves on our high standards and the service we provide is second to none with a consistent satisfaction score above 95%. We are rated 4.9/5 on Trustpilot and continually strive to optimise our customers' journey with Pure.

Our Retentions team is truly invested in our brand and provides optimum support to our customers. We provide the autonomy for you to go the extra mile in delivering the very best experience you can and we push to be challenged by those with ideas big or small.
There are no egos here, we are much more powerful as a solid, unified department and are a huge driving force for many of the development decisions made within the business.

We have many examples within the business of progression and skillset expansion, we work hard to retain our talent and strive to carve this role as a stable career for you in the industry.

**A bit about the role**

Customers are required to call our team to organise the cancellation of their plan, here, we gain valued feedback on our customer's requirements which aid in how we grow and develop as a business. There is a range of ways in which we can further support our customers and here is where you will have your chance to shine

Are you a good problem solver and comfortable on the phone?
Can you think on your feet, are you highly organised and driven by success? Do you have a proven track record of success in retention?
Can you be relied upon to get the job done unsupervised?

If so then we want to hear from you

**A bit about you**

You should be an excellent communicator with both our customers and internal teams. Communication is key and we are an open and honest department ensuring complete transparency with our customers and colleagues.

You should be competent with numeracy and literacy, clear and concise, ensuring the customer is fully equipped moving forward.

You should be a good problem solver - can you adequately assess a situation as a whole and make an effective decision regarding its swift resolution? Are you thorough in your investigation processes ensuring the most appropriate action is taken?

You should be reliable and honest - trust is of paramount importance and our customers place a great deal of trust in us to look after both them and their pets. As a strong, close-knit team who depend on each other for operational support, this is a must.

You should be target driven and comfortable with KPIs. A proven track record of achieving/exceeding previous targets is a must.

**A bit about what we offer**

Salary **starts at £22,000.00** per year, with an attractive commission structure.

25 days holiday + 8 bank holiday days

Employee discount

**Hours**

42.5 hours per week full time. Permanent position.
45 minutes for lunch.

8.30 am - 5 pm Monday to Friday

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Follow all relevant government guidelines

Ability to commute/relocate:

- Cleckheaton, BD19 3QF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Telephone sales: 2 years (required)

Reference ID: RETSEP22