Administrative Officer

**Details**:
**Reference number**:

- 432002

**Salary**:

- £25,160
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- Insolvency - Official Receiver Services

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Ipswich

**About the job**:
**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Our administrative officers play a vital role supporting the work of the Official Receiver Services. We handle thousands of insolvency cases every year, including bankruptcy and compulsory liquidations.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career

**Job description**:
Our Administrative Officers (‘AO’) work within operational teams dealing with a range of bankruptcy & compulsory liquidation matters including:

- Working as part of an administration support team dealing with a range of administrative and casework matters

**Responsibilities**
- Managing own work to prioritise and complete assigned tasks
- Dealing with members of the public and private sector firms (e.g. solicitors) by telephone, in writing and in person
- Issuing reports to creditors and routine correspondence
- Liaising with specialist staff on technical matters
- Dealing with the realisation of assets to enable returns to creditors
- Liaising with both internal and external stakeholders by telephone, in writing and in person
- Inputting and updating information on case management systems
- Reviewing and maintaining accurate case records to progress work in a timely manner
- Dealing with distribution of funds to creditors
- Providing general clerical support

**Person specification**:

- Fantastic organisation skills
- An eye for detail
- The ability to communicate effectively with a wide variety of people in different circumstances
- An adaptable, flexible approach to your work
- Teamworking skills
- Determination and self-motivation
- Experience in other administrative or clerical roles (desirable, but not essential)

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Communicating and Influencing
- Working Together
- Delivering at Pace

**Benefits**:

- Alongside your salary of £25,160, Insolvency Service contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

- Flexible working arrangements and flexi-time
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- In addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- Competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- A Cycle to work scheme
- Staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life.

**Things you need to know**:
**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

As part of the sift process, you will be asked to complete:
**Online Tests**

**Personal Statement**

**Behaviours**
- Behaviour 1 - Delivering at Pace

Personal statements should be 500 words and is an opportunity to highlight how you meet the criteria set out in the person specification. You should include examples of how you have tackled similar tasks or demonstrated all the skills and characteristics set out in the person specification it gives you a chance to sell yourself and demonstrate what skills and attributes you will bring to the post.

If successful at the sift stage, at interview, y