Shift Supervisor

**We are looking for Shift Supervisors to join our Team in our stores in Hampstead and South Kensington.**

Venchi has grown to be a ‘premium Italian Chocolate and gelato brand’ with over 160 stores worldwide. We have an ambitious plan to continue this growth story and we invite you to join us on our journey...
- ‘Let’s Grow Together’_

We offer a genuine career path from Supervisor to Operations leaders
- Fun, fast paced and people focused work environment
- Regular discounts on your favourite Chocolates and Gelato
- Free hot beverage and cup of gelato per shift

Our mission:
‘To bring the flavour of the Italian Allegria to the world, creating everyday unforgettable moments of sharing and celebration’

We feature fresh, daily made gelato, lavish and natural chocolates, skilfully crafted coffees, and many other treats. Our attention to detail, and personal touch is what makes our chocolate so important.

Our Values:

- Heritage - 100% Italian 100% Global
- Allegria - Live the Italian Way
- Balance - Unwarp positivity

Your role:
As the Shift Supervisor your role will be creating a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our boutiques. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Shift Supervisor will be responsible for supporting the store manager in managing the day-to-day operations and running of the store. You will need to ensure your team is working effectively, and ensure customers are at the heart of everything you do. We are seeking a Shift Supervisor who is motivated to work in a fast pace, busy environment; ideally someone who is comfortable being around food and retail.

This role requires heavy customer interaction, and a lot of attention to detail. Venchi Shift Supervisors hold the knowledge, supervise standards and procedures and lead the team towards a successful business operation

In summary.
- A brief understanding of operational KPI’s including sales, waste and labour
- Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
- A shift supervisor must be Hands on - willingness to chip in as and when necessary
- Be proactive towards achieving targets, planning the shift according to the goals and placing the team members in the right positions to maximise every opportunity
- Open and close the site using the checklists
- Cashing up and reconciling the till daily
- Encourage clear and engaging communication between team members and upwards.
- As a shift supervisor you need to recognise and praise the team when they do a good job and react when the performance is not acceptable.
- Keep the store manager aware and informed on the team’s and team member’s individual performance
- React and adapt quickly to change and make timely thoughtful decisions
- Ensure the team consistently delivers a great customer’s service and provides the best product according to the Venchi guidelines and mission statement.
- Use customer feedback to improve customer service and experience in the shop.

A few key skills a Shift Supervisor requires
- Leading from the front, setting an example to team members by role modelling
- Exceptional customer service and operational standards.
- Willingness to improve
- Must be a quick learner, have a positive can-do attitude
- Comfortable working evenings and weekends, that’s when we are at our busiest
- Ability to multitask and think on your feet
- Friendly and Energetic and be a team player

**BENEFITS**
- Competitive Salary
- Pension Plan
- Comprehensive training and development to suit your career aspirations
- Regular discounts on your favourite Chocolates and Gelato
- Free hot beverage and cup of gelato per shift
- Internal promotion opportunities, we always seek first to promote from within
- Stability in an established business
- Good working environment with family-oriented team members

**HOW TO APPLY**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.30 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Application question(s):

- Available to work a minimum of 3 days/24 hours per week, including weekends and closing shifts.

**Experience**:

- working with food: 1 year (required)

Work Location: One location