Field Support Supervisor

3 days ago

Horsham, United Kingdom Home Instead Full time

Company Description

Our office was established in **Horsham, Burgess Hill & Haywards Heath** and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
**The Role**
- Support care consultations, service reviews and completing client support plans
- Conduct staff supervisions and client QA’s.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and CAREGiver records on Home Instead software and People Planner.
- Conduct client and CAREGiver introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor CAREGivers
- Provide support to the Client Experience team.
- Maintain regular contact with clients and CAREGivers
- Any other duties as directed by your line manager.
- Participate in on-call duties as required. compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy,
- Ensure in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business

**Qualifications**:
**Essential Criteria**
- Level 3 NVQ in Health and Social Care or equivalent
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to CAREGivers.
- Must understand the importance of confidentiality working within current legislation. Each Home Instead Senior Care® franchise office is independently owned and operated
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients. - Be organised and flexible to meet the needs of the business.NVQ3

**Competencies**

Driving Results

Customer Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

**Role Specific Competencies**

Adapting to Change

Quality Focus

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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