Dual Team Member

1 week ago

Cheadle, United Kingdom Micker Brook Stonehouse Full time

We are offering an amazing opportunity to enjoy the best of both worlds of Front of house and Back of House, with our Stonehouse Team member role

Our Aim to deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friend.

Back of House role:
Our Guests
Prepare, cook and present food quickly, safely and efficiently to brand standard. Communicate and work well with the guest service team to ensure the delivery of great quality food and guest service. Deal with guest queries and complaints quickly and professionally
Our People
Support the team by helping out others when required e.g. glass washing. Involved in and contribute at team meetings.
Our Practices
Take pride to ensure the kitchen and back of house areas, including backyard and team toilets / changing areas are clean, hygienic and tidy, at all times. Set up and closedown the department to brand standard including stock rotation and prep and par processes. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Work safely with kitchen equipment and report any maintenance issues to the manager. Complete all appropriate company documentation, due diligence records and key tasks, on every shift. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to all brand standards, company policies and procedures. Carry out management team requests and brand instructions.

Front of House role:
Our Guests
Deliver excellent guest service, at all times by:Giving every guest a friendly welcome when they enter the businessExplaining the service cycle, our products, our great offers and eventsServing guests in turn, quickly and efficientlyUsing situational selling - making recommendations that are appropriate to the guestServing and presenting all our food and drink products perfectly - product quality, temperature and brand standardValuing our guests by engaging them in appropriate conversation / banterValuing regular guests by remembering their names, their likes and dislikes, favourite products etc.Talking to every guest about the guest experience surveyChecking guests are enjoying their mealsDealing with guest queries and complaints quickly and professionallyGiving every guest a genuine farewell and encourage them to return
Our People
Communicate and work well with the kitchen team to ensure the delivery of great guest service. Support the team by helping out others when required e.g. pot wash. Involved in and contribute at team meetings.
Our Practices
Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times. Set up and closedown the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to brand standards, licensing law and all company policies & procedures. Carry out management team requests and brand instructions.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-40 per week

**Salary**: From £7.69 per hour

**Benefits**:

- Cycle to work scheme
- Employee discount
- Gym membership

Schedule:

- 10 hour shift
- 8 hour shift

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