Urgent Care Assistant

**Job Summary**:
**About the Role**

The Urgent Care & Falls Assistant is responsible for providing a high level of quality and effective care to patients within the community, under the direction of the Welsh Ambulance Service NHS Trust (WAST) or other clients. This role will be providing transportation for high-dependency and non-emergency patients or attending falls response or welfare calls in a timely manner.

The Assistant will attend patients and service users and act in accordance with St John Ambulance Cymru policies and procedures. The assistant is responsible for providing a patient assessment at scene, the provision of any suitable emergency treatment or support in line with the trained clinical scope of practice or contract requirements.

The service operates 365 days a year and we provide 24-hour support so day and night-time working will be required as well as working on weekends in a shift pattern. Some of the work you will be required to work on your own, therefore you must be confident in your own skills and able to work under pressure.

**Core Duties**

In this role you will commonly undertake the following duties:

- Performing on scene assessment including the taking of clinical observations.
- Providing medical intervention to assist in the care of the patient up to the post holders assessed ability.
- Transferring of patients to and from specific locations.
- Dealing with patient needs in a caring, attentive, and professional manner.
- Reporting safeguarding concerns for vulnerable adults or children via approved methods.
- To assist in the use of manual handling equipment including carry chairs, stair climbers, wheelchairs, stretchers and lifting cushions when at the scene.
- Liaising with health care professionals and other staff efficiently and professionally.
- Completing required paperwork in a timely manner and in accordance with St John Ambulance Cymru and contract procedures.
- Attending and successfully completing all training courses associated with the post as well as regular self-directed study and professional development.
- Ensure compliance with all infection prevention and control procedures.
- Maintaining regular contact with the Managers/Customers to ensure that all work is covered.
- Conducting daily vehicle & equipment checks
- Maintaining the professional image of St. John at all times.
- Such other duties appropriate to the position as may be required by your team leader.

**What you’ll need to be successful**

You should ideally be someone who has experience in providing care to patients/clients in a variety of settings. You will need to be able to work either as a team or on your own, follow procedures but also be able to think outside the box as and when situations arise.

You will have good communication skills, confident in completing paperwork and have the ability to work calmly and effectively in difficult and pressurised situations.

You will have 2 years driving experience and hold a valid Full UK Driving licence with no more than 6 penalty points. You should have eligibility to work and live in the United Kingdom.

Please note that due to the nature of this role you will be required to have an Enhanced DBS check

We are particularly keen to hear from people who have experience with working with people disabilities or over the age of 50.

**About Us**

Established in 1918, in our time we are proud to have provided the first ambulance service for Wales and to say that our volunteers have been there for some of the country’s toughest times; from supporting at the Aberfan disaster, but also for some of our best - like being pitch side caring for supporters as Wales won their 10th Grand Slam.

Supported by over 4,000 volunteers and staff, we continue to deliver frontline services including first aid treatment, training, and transport in the heart of Welsh communities, vital support to our emergency services when they need us and much more.

**You will receive**:

- Hourly pay with unsociable hours payments
- Pension scheme
- Employee Assistance Programme (EAP)
- Health Insurance
- Flexible working
- Uniform
- Role Training
- Discounts - Blue light Card

**How to apply**

If you want to join Wales’ leading first aid charity and you have the required skills and attributes to help our Ambulance Operations Team succeed, we would love to hear from you

If you have any questions about this role, please feel free to contact either John McStay (Ambulance Operations Manager South) or Paul Wiggins (Ambulance Business Manager) for an informal chat.

**Job Types**: Full-time, Part-time

**Salary**: £10.34 per hour

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
- Weekends only

Application question(s):

- Do you have experience driving large vehicles for example Renault Master a