Customer Support Coord
3 days ago
Do you have solid office based Customer service experience?
Are you self-motivated with excellent communication skills?
If so, we have the role for you...
We are looking for a Customer Support Coordinator for our client in the Kidlington area.
Our client has an immediate for a Customer Support Coordinator to join their support team.
The principle role is focused on ensuring the continuation of their high quality service delivery
**Main responsibilities -**:
- Post-sale coordination for fulfilment of installations and training services
- Liaising directly with customers to gather information for technical staff
- Ensure all engineer time is arranged, delivered and followed up with up to date information
- Respond to within SLA to customer support cases and distribute the tasks fairly to appropriate technical or admin staff
- Data entry into CRM system of all sold hardware, software and contracts
**Required skills and qualifications**:
- Ability to communicate effectively internally and directly to customers
- Minimum of 2 years' experience in a similar role
- Previous admin experience
- Excellent attention to detail
- Previous experience of CRM databases would be highly desirable
**This is a full time role working Monday to Friday 37.5 hours a week.
The salary for this role is 23 - 25k**
If you are looking for a new role, why wait... please call
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