Service Controller

**About us**

Vincent Tractors & Plant is a small business in Holsworthy. We are professional, agile, and our goal is to Vincent Tractors & Plant is a successful family-owned business. Established in 1966 and now employing over 50 people across our four branches covering Cornwall, Devon and Somerset. We are the market leaders in agricultural, construction and groundcare products, holding the market leading Kubota franchise along with many other brands including Kverneland, Ktwo, Grillo, Trimax, Dynapac and Ausa..

Our work environment includes:

- Growth opportunities
- Wellness programmes
- On-the-job training
- Safe work environment

Reporting to the Group Service Manager, the Service Controller role is the key contact and relationship manager between the workshop and customers to enable the day-to-day smooth running of the service department workflow.

**Main Duties and Responsibilities**:

- To organise technicians on a day-to-day basis using workshop scheduler
- Ensuring a smooth flow from initial service enquiries, opening and actioning job cards to invoicing job cards
- Communicating with customers to remind them of upcoming services
- To ensure accurate submissions of warranty and goodwill claims daily and monitor warranty reports
- Receiving customers machines to yard, tag and returning when finished
- Checking technician’s timesheets
- Requesting parts for required work
- Overseeing Holsworthy technician’s vehicle servicing and MOT
- Managing PDI’s through meetings with sales team.
- Warranty registering machines according to company policy
- Supporting and improving department efficiency
- Being a key holder
- Plus, any other duties as requested by the Group Service Manager.

**Secondary Responsibilities**

These responsibilities are essential in a small business where all members of the team are required to work flexibly and help in all and any area during busy periods
- Keep company information confidential
- To represent Vincent Tractors & Plant and promote its brand throughout all activities.
- Ability to work hours as required by the business.

**The above is not an exhaustive list and other duties and responsibilities may be included in the role as the business develops over time.**

**Person Specification**:
**Relevant Experience**

**Essential**
- Experience of working in a workshop environment
- Ability to speak with all manner of customer
- Experience of building relationships with people

**Desirable**
- Have strong administration and IT skills, be highly organised.

**Education/ Training**

**Essential**
- Four GSCE or equivalent, Maths and English, grade C or above

**Additional attributes**

**Essential**
- Confident
- Self-motivated & able to use initiative
- Excellent interpersonal skills
- Attention to detail
- Neat, clean and tidy image
- Ability to work to deadline and to a high degree of accuracy.
- Friendly, smiling & interested in our customers
- A current driver’s license

**Are you looking to enhance your abilities within a supportive and highly successful family-owned business? Then look no further Vincent Tractors & Plant** **can offer you**:

- Full time position: 8.00am - 5.30pm. Monday - Friday. (5.00pm Wintertime).
- Saturday: 8.00am to 12.00pm on a rota basis
- Competitive pay depending on experience plus overtime pay over 39hrs.
- 24 days Holiday allowance plus Bank Holidays
- Staff discount
- Contributory pension scheme
- Group life cover
- Eye care support
- Child care vouchers

To apply, please submit your CV and a cover letter. Within your cover letter, please explain how you meet the criteria for the role or call 01726 860332 for further information.

**Strictly No Agencies**

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: One location