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French Customer Service Representative

2 weeks ago

York, United Kingdom Monster Group Full time

Monster Group (UK) Ltd is a thriving e-commerce retailer offering a diverse range of high quality and great value products to an international market. We source all our products direct from suppliers, retail them across 80 different platforms worldwide and distribute them directly to our customers from one of our Monster distribution centres. We pride ourselves on our values; fun, respect, empowerment, and forward thinking, and live and breathe these every day. To support our tremendous growth and further diversification into more product ranges and across new marketplaces within Europe and internationally, we are looking for a full time or part time Customer Service Representatives who can speak and write in French to a fluent level to join the team.

**Daily Tasks**:

- Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status.
- Processing customer returns/refunds, repairs or replacements of items.
- Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries.

**Key Skills required**:

- A positive and forward thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Computer literate to a high standard, with great Microsoft Office skills.
- Good technical understanding would be advantageous.
- Excellent written and verbal communication skills in English.
- Being able to write and speak in French to a highly advanced level.
- Experience in a technical role or having good technical knowledge and understanding would be advantageous.

**Monster Benefit Package Includes**:Salary is highly competitive, and we offer 20% off our range of fantastic products, an abundance of tea and coffee plus our infamous Orange Treat Bucket is there to give everyone a boost when you need it most There is also a generous holiday allowance of 25 days plus Bank Holidays and free parking at all of our sites.

**Working hours**:Full time (37.5hrs per week) and variable part time hours available across Monday - Friday.

You will be based at our modern offices near Sheriff Hutton (YO60) therefore it is essential that you have your own transport.

We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.

**Job Types**: Full-time, Part-time

**Salary**: £18,500.00-£23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- York City Centre, North Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (preferred)