2nd Line Support Analyst
7 days ago
**2nd Line IT Service Desk Analyst**
**Location - Manchester (office 5 days)**
**Salary - £25,000-£28,000 + Excellent benefits**
**Working hours - Shift Pattern, Monday to Friday 7am - 6pm**
**The company and role**
Our client is currently running a project to deploy an SDWAN environment across all locations with an Azure AD and M365 environment for all desktop users. Other planned projects include desktop refresh and new IP phone system.
- Support of site networks, infrastructure and MDM solutions
- Log calls in the Service Desk call logging system
- Call follow through with Development Leads and 3rd parties where necessary
- Entering resolution details to the knowledge base
- Flagging common issues for problem investigation and resolution
- Linking recurring Incidents to open problems
- Customer feedback and ticket resolution
- Logging and organising hardware maintenance incidents with 3rd party vendors
- Review 3rd party support contracts and flag when renewal is required
- Maintaining documentation and Configuration Management Database
- Providing user training and How do I guidance when required
- Travel may be required from time to time
Essential skills and knowledge
- Ability to communicate with users at all levels in the organisation
- Excellent interpersonal and communication skills.
- High levels of motivation, flexibility and the ability to work on own initiative with a drive for excellence and attention to detail.
- Personal flexibility to travel when necessary.
For more information please contact
-
2nd Line Support Analyst
1 week ago
Manchester, United Kingdom ITECCO Full time**Role: 2nd Line Support Analyst** **Location: Manchester City Centre** **Salary:?£30,000 - £35,000** **APPLY TODAY!!!!!** My client, who are an award-winning law firm, are now on the hunt for a 2nd Line Support Analyst who will provide effective IT assistance across all aspects of the business and will provide back up to external third line MSP. You will...
-
IT Support Analyst
1 week ago
Manchester, United Kingdom Experis LTD Full time**IT Support Analyst - 2nd Line Support - Manchester** **£27,000pa + Excellent Corporate Benefits Package** **On-Call is 1 x weekend in 7 paid at £200 per weekend** Renowned legal organisation are seeking the services of a Professional and Challenge Orientated 2nd Line Technical Support Analyst to elevate their Technical Services function which is...
-
2nd Line Support Analyst
7 days ago
Manchester, United Kingdom Optima UK Inc Ltd Full timeRecruitment | Training | Business Advice & Consultancy Job Title: 2nd Line Support Analyst (Ref: 20868) Location: Manchester **Salary**: £25-30k DOE Hours of Work: Mon-Fri 8am-6pm (Rota 7.5 days) The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced...
-
2nd Line Support Analyst
1 week ago
Manchester, United Kingdom DOVESTONE TECHNOLOGY SOLUTIONS LIMITED Full timeDovestone Technology Solutions have partnered with a leading organisation in Manchester City Centre who are looking for a 2nd Line Support Analyst to join their team. The organisation are based in Spinningfields and looking expand their already flourishing support function due to further business growth and new contract wins. The firm have recently opened a...
-
1st/2nd Line IT Support Engineer
2 weeks ago
Manchester, United Kingdom ITECCO Full timeJob Title: 1st/2nd Line IT Support Contractor Location: Manchester **Salary**: £140-£150/day Inside IR35 We are looking for an experienced and motivated IT Support Contractor to join my client's IT Services team in Manchester. As an IT Support Contractor, you will be responsible for providing 1st/2nd Line IT Support to their customers. This will involve...
-
2nd Line Support
2 weeks ago
Manchester, United Kingdom Modis Full time**_2nd line support Immediate start role - 6 month contract, likely extensions - £160 -£180 per day - Large company!_** **Overview** **Job Role: 2nd Line Support / IT Support Analyst** **Location: Huddersfield and East side of Manchester** **Day Rate: £160-£180 per day** **Contract: 6-month contract, rolling contract** **The role will require the...
-
Manchester, United Kingdom ITECCO Full time**Second Line Support Engineer - HYBRID- MANCHESTER- £25K** **Role**: Second Line Support Engineer **Location**: Manchester, City Centre (AMAZING OFFICE) **Salary**: £27,000-£35,000 A UK200-listed law firm are looking for a Second Line Support engineer to join their team on a permanent basis. This company has been shortlisted for various awards and is...
-
Hybrid 2nd Line Service Desk Analyst
1 week ago
Manchester, United Kingdom BrightHR Full timeA leading HR software provider in Manchester is seeking a 2nd Line Service Desk Analyst to provide IT support and enhance system performance. Candidates must have solid IT knowledge and customer service skills. Responsibilities include resolving technical issues, maintaining CRM records, and supporting first-line analysts. This role offers a salary of up to...
-
2nd Line Support Engineer
3 days ago
Manchester, United Kingdom Premier IT Full time**2nd Line Support Engineer** **Salary: £45,000** **Manchester** We’re looking for an enthusiastic and competent **2nd Line Support Engineer** to join our globally established IT team in **Manchester** in a **hybrid role**. This role will enhance the delivery of cutting-edge projects and solutions to customers. The day-to-day provision of technical...
-
2nd Line Support Engineer
2 weeks ago
Manchester, United Kingdom SR2 REC LTD Full timeOverview2nd Line IT Support Engineer Greater Manchester | Hybrid | £30k – £35kSR2 are helping to recruit an experience 2nd Line Engineer for one of our Manchester based clients. The client is an established and award-winning managed service provider and are looking to grow their team. If you’re passionate about technology, enjoy solving problems, and...