Dispatch Controller

Job Title: Patient Transport Dispatcher/Controller

Hours of work: 38.6, 4 on 4 off 7am - 7pm

**Salary**: £27,237.70 per annum

Location: Greenhithe, Kent

Extensive geographical knowledge of the Southeast is essential and previous experience of cleric is highly desirable. The successful Controller will have excellent organisational skills, perform well under pressure and be able to communicate professionally at all levels. The job role holder will be expected to provide the business with a high standard of service that maximises the professional working relationship between the company and the NHS.

The company is offering a £1,000 signing bonus upon successful completion of a 6 month probationary period.

Responsibilities and Duties

**Responsibilities**:

- Manage a number of vehicle events at any one time
- Keep patients updated at all times and advise of any issues
- Liaise with internal departments and external stakeholders
- Manage patient and trust queries in an efficient and professional manner
- Checking the daily planned workload and co-ordinating with relevant stakeholders about any identified changes
- Monitoring the service provided to ensure all standards are exceeded and first-class patient service is provided
- Checking paperwork and dealing with/amending any errors
- General administration duties
- Allocation of work and resources for the patient transport service

Person specification
- Experience of cleric (highly desirable)
- 2 years’ experience within patient transport
- Ability to demonstrate initiative and logical approach to work.
- Adapt approach depending on the needs of the patients
- Strong work ethic and willing to go extra mile
- Able to work both individually and in a team
- Ability to multi task whilst under pressure
- Excellent attention to detail
- Experience of using internal IT systems to a high standard
- Common sense and able to demonstrate a sense of ownership Duties

**Salary**: £27,237.70 per year

**Benefits**:

- Canteen
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- Day shift

Supplemental pay types:

- Signing bonus

**Experience**:

- Logistics (required)
- Patient Transport (preferred)

Work Location: In person