Senior Enquiries Coordinator

1 week ago

Brighton, United Kingdom University of Sussex Full time

The Estates, Facilities and Commercial Services Division is seeking to hire an enthusiastic senior enquiries coordinator to join our central support team at an exciting time of change.

You will ideally have worked in a similar customer facing role in a large or complex organisation, where you will have supported enquirers and signposted them towards information and guidance to help assist in the resolution of enquiries.

You will be able to work independently and as part of a team with key interfaces to the Communications Team and Housing Services, to assist with the preparation, dissemination and signposting of critical, proactive, and planned communications regarding campus activity

In this role you will support some of the university’s major infrastructure projects, which are helping us realise our strategic vision to “build on our achievements and evolve as a better university, dedicated to making a better world”.

Your primary focus will be to support with communications, enquiries, and complaints around a major development to create world-class student residences and facilities on the West Slope of the University’s campus - part of a wider a wider £200 million Investment Programme.

You will also assist with communications for other major estates projects and developments on our 160-acre campus, impacting our 19,000 students and 3,500 staff members.

You will help to keep our community of staff and students - and other stakeholders - informed as work progresses - ensuring they are updated on changes that may impact on their day-to-day use of the campus, as well as informed about the overall vision.

You will work closely with the Housing Services team to understand their role and remit, their modes of communication and the options available in terms of gestures of goodwill in relation to negative impact on the student resident experience.

You will attend key meetings and working groups and work closely with colleagues in the Communications, Marketing and Advancement, and Estates divisions, ensuring an integrated approach to communications across the university.

You will be responsible for the coordination of FAQs and support communications and act as a critical link between the Housing Services and project teams, keeping both parties updated with developments which may impact either project or Business As Usual (BAU), and for general awareness.
- The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds._
- You can find out more about our values and our EDI Strategy, Inclusive Sussex, on our webpages._

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