Customer Service Advisor

We are hiring a Customer Service Advisor's based in our state-of-the-art Secure Contact Centre in Wavenden Gate, Milton Keynes.
We are currently taking on professionals with sales/ customer service based experience, whether that may be within a call centre setting, retail or hospitality - if you feel you have transferrable skills, and would love to provide you in house training andhave you on board

This is an exciting opportunity here at Securitas to join an existing successful team to protect a variety of clients across the globe, that ranges from banks, retail chains, leisure venue, construction sites, through to corporate offices.
Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2020/21.

**What does the role entail?**
- Working on a 4 on and 4 off rota, days/ nights and weekends
- To effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications
- Manage mobile alarm call outs and additional work requests
- Respond to all customer requests relating to their alarm system
- Ensure that all systems/databases are updated in a timely and accurate manner
- Answer all calls promptly and courteously within given service levels and processes, giving assistance to internal and external customers, including liaising with third parties and contractors, as required

**To be successful for the role, you will possess the following;**
- SIA Licence (Training can be provided if you do not have this)
- Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
- Excellent customer service skills - Able to communicate at all levels
- Positive and dynamic, able to use initiative
- Problem-solving skills
- Decision-making capability
- Ability to follow instructions, procedures, and workflows
- Computer literate - proficient in MS Office, ability to adapt quickly to new systems
- Professional in appearance and attitude
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
- Adaptable, flexible, and able to prioritise and multi-task
- Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
- Experience of working under pressure in a fast-paced environment.
- Ability to work as part of a team
- A flexible approach to working hours including the requirement for covering of holidays and sickness

**Essential Skills**
- Customer Service experience
- Right to work in the UK
- Checkable 5 year work history

**About Company**

**Securitas Benefits**:

- Paid holiday, company pension and life assurance scheme
- Discounted gym membership
- Wellness advice and support
- Cycle to Work Scheme
- Car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
- City & Guilds accredited training program for professional and personal development
- Funding and support for your CCTV license

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in threewords**:Integrity**, **Vigilance**, and **Helpfulness**.

With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sizedbusinesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.
We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.

Join the Securitas Team today