Fraud & Scam Investigator

7 days ago

SouthendonSea, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Fraud & Scam Investigator
- In this role, you’ll deliver successful customer and business outcomes by investigating high value or complex fraud and scam cases end-to-end to deliver a first class service
- Day-to-day, you’ll maximise funds recovery opportunities and support business processes, policies, and procedures
- This is your opportunity to work in a truly inclusive environment where you can help our bank to protect people, families, and businesses and help them to thrive

**What you’ll do**:
We’ll expect you to coordinate the Bank’s resources and expertise in responding to instances of high value or complex fraud or scams. You’ll also maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions.

Not only will you demonstrate balanced outcomes to investigations, but you’ll make sure that cases are dealt with within agreed timescales while adhering to regulatory guidelines. You’ll also investigate and analyse complex queries accurately and raise them with the relevant parties without delay.

You’ll also be responsible for:

- Being a direct point of contact and liaison with customers who have been victims of high value or complex scams or frauds, ensuring optimal experiences and outcomes for customers
- Responding to complex queries from customers and stakeholders promptly within agreed timescales
- Partnering with our business and relevant functions to identify, assess and manage its risks within agreed risk appetite by using our Bank’s framework
- Using red flag indicators and high risk data from a range of systems to detect fraudsters and to protect genuine customers from financial crime

**The skills you’ll need**:
To be successful in this role, you’ll have a background in fraud or scams, recoveries, and financial crime. You’ll also have the ability to make informed recommendations with sound reasoning, coupled with excellent problem solving and influencing skills.

You’ll also need:

- Knowledge of the industry and its customers, including products, processes, and fraud prevention systems
- Experience of managing stakeholder relationships
- A background of delivering excellent customer service while dealing with complex cases

  • Fraud Investigator, High-Value Commercial

    2 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom RBS Full time £40,000 - £80,000 per year

    Join us as a Fraud Investigator, High Value Commercial & RetailIn this role, you'll deliver successful customer and business outcomes by investigating high value or complex fraud and scam cases end-to-end to deliver a first class serviceDay-to-day, you'll maximise funds recovery opportunities and support business processes, policies, and proceduresThis is...

  • Complex Case Investigator, Fraud Prevention

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom RBS Full time £40,000 - £60,000 per year

    Join us as a Complex Case Investigator, Fraud PreventionIn this role, you'll deliver successful customer and business outcomes by investigating high value or complex fraud and scam cases end-to-end to deliver a first class serviceDay-to-day, you'll maximise funds recovery opportunities and support business processes, policies, and proceduresThis is your...

  • Complex Case Investigator, Fraud Prevention

    2 weeks ago

    Southend-on-Sea SS EJ, United Kingdom NatWest Group Full time £40,000 - £70,000 per year

    Join us as a Complex Case Investigator, Fraud PreventionIn this role, you'll deliver successful customer and business outcomes by investigating high value or complex fraud and scam cases end-to-end to deliver a first class serviceDay-to-day, you'll maximise funds recovery opportunities and support business processes, policies, and proceduresThis is your...

  • Fraud Strategy Manager, Fraud Prevention

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom RBS Full time

    Join us as a Strategic Fraud Manager, Fraud PreventionIf you're a fraud subject matter expert, and understand how to support strategic change to keep our customers safe from fraud and scams, this could be the role for youYou'll be supporting fraud and scams transformation, helping to enhance systems, processes and capability to protect customers from...

  • Fraud Education Lead

    2 weeks ago

    Southend-on-Sea, United Kingdom NatWest Full time

    Join us as a Fraud Education Lead - In this key role, you’ll lead the Fraud Prevention CoE communication, education and media strategy while being seen as an active voice in industry to drive the bank's brand purpose - You’ll contribute to the bank's fraud reduction goal by designing an education model for customers and colleagues, integrating fraud...

  • Customer Service

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom RBS Full time

    Join us as a Customer Service & Operations Analyst, Scams You'll deliver successful customer and business outcomes by investigating fraud prevention and recoveries queriesWe'll look to you to suggest areas of customer and business focused improvement, contributing towards a culture of continuous improvementIt's a critical role, where you'll be recognised for...

  • Fraud Advisor

    3 days ago

    Stockton-on-Tees, United Kingdom Firstsource Full time

    **LBMID** **Centre Square, Middlesbrough, TS1 2QJ** **£12 p/hour + Excellent Benefits** **37.5 hours per week, need to be flexible between the hours of 7am to 11pm, Monday to Sunday, working 5 days a week 8 hour shifts** **Permanent, full time** Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would...

  • Desktop Investigator

    5 days ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Job title: Desktop Investigator Division**: Solutions UK and Ireland*** **Department: Davies Special Investigations** **Location: Mix of Home Working and maintaining a presence at a local Davies office** **Hours of Employment: 37.5 hours per week** **Job purpose**: To work as part of the Davies Special Investigations team The role will involve...

  • Senior Consultant – Reactive Investigations

    5 days ago

    Stoke-on-Trent, United Kingdom RSMUK Full time

    Consulting brings together multiple teams across Transactions, Risk & Consulting, ABA, and Outsourcing to provide client-centric solutions for RSM's current and future clients within the middle market. Our Consulting team has a major role to play in driving forward the growth of the firm with over 1,700 people delivering almost £200m revenue.At the heart of...

  • Field Special Investigator

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Job title: Special Investigator Division: Claims Solutions UK and Ireland** **Department: Davies Special Investigations** **Location: Home Based (Covering Midlands & South)** **FIELD SPECIAL INVESTIGATOR** **#INDHP** **Full-Time; Monday-Friday** Davies Group are currently seeking a professional individual to join their team to manage a portfolio of...