Service Advisor

17 hours ago

Sunderland, United Kingdom Sytner Group Full time

**About the role**

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes Benz of Sunderland.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.

You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.

You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

**About you**

Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes Benz of Sunderland to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail.

A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

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