Healthcare Support Worker

Job title: Healthcare Support Worker

**Salary**: £18,500 - £22,500, plus company car or car allowance

Hours: 37.5 hours per week, Monday-Sunday as per local rota

Location: Mobile sites across the UK

Introduction:
InHealth Healthcare Support Workers are a vital part of the clinical team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Healthcare Support Worker you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites. As this is a mobile role the successful applicant will be eligible for a company car or a £4,200 car allowance on top of the base salary. We will take your home location in to account and try to base you primarily from the sites most local to you, but there may be occasions when you need to travel further afield - any travel or hotel costs will be paid for by InHealth.

About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.

What you will do:

- Ensure the smooth running of the working day by greeting and preparing patients for their procedure. Use a patient management system to provide both clinical and clerical support to practitioners, enabling effective and efficient patient care to be delivered. Maintain a safe clinical environment in line with the company’s health and safety and infection control.

What you are responsible for:

- Welcoming patients to the clinic in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity
- Clarifying patient’s identification and completing the pre-scan consent and data protection form
- Assessing patients’ conditions post procedure and report any changes to the relevant staff
- Advising patients of relevant examination details as and when required with the support of the practitioner
- Accurately entering data into the patient management system and maintaining these systems with accurate and up to date information
- Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained
- Answering the phone, taking messages and delivering to the appropriate staff member
- Re-ordering supplies of consumables, laundry and patient gowns as required
- Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff
- Understanding all responsibilities and adhering to all statutory requirements for health & safety, COSHH, PPE, fire safety, complaints, accident reporting, and magnetic field and radiation safety
- Complying with ISO standards in respect of Information Security Management.

We are looking for someone who has:

- Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Understanding of the importance of patient confidentiality and be aware of data protection
- Excellent verbal and written communication skills
- Good listening skills with an ability to present information in a logical manner
- A good standard of education demonstrated by numeracy and literacy
- Flexibility in their working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
- Confidence in their ability to prioritise tasks
- The ability to follow instructions to support both their colleagues and patients.

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more

In addition to this, we also offer:

- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to £22,500.00 per hour

**Benefits**:

- Company car