Building Claims Handler

2 weeks ago

Halifax, United Kingdom RSA Full time

**The Opportunity**

Building Claims Handler

Location: Halifax
- Hybrid working

**Salary**: £26,4000

40 hours per week

12 week shift patterns

8am-5pm/9am-6pm/11am-8pm (only 1 Saturday in 12 weeks)

Note: Training will be 6 weeks full time in office, need to be available for the first 10 weeks on site.

Your role will involve managing a portfolio of home claims from FNOL to conclusion using agreed claims processes and fulfilling claims using our network of suppliers or with a cash settlement. You will work closely with your customers and approved suppliers to progress the claims to a satisfactory conclusion.

Following your induction, your role will predominantly be home based with occasional office working to collaborate with your colleagues.
- Processing home insurance claims from FNOL right the way through to settlement.
- Act as technical authority in the review and resolution of claims to achieve optimum settlement.
- Provide solutions efficiently and professionally, and with empathy.
- Organising and using approved suppliers to ensure repair, replacement and supply of appropriate goods.

**RSA**
RSA is a multinational personal and commercial insurer operating across the UK, Ireland and continental Europe.

As one of the world’s longest standing general insurers, we’ve learned a thing or two about risk the value of insurance to our customers. We combine our skills, knowledge and experience to deliver solutions for customers via direct channels, broker relationships and partner organizations.

We have significant businesses in the UK and Ireland where the RSA brand is joined by retail brands MORE THAN and 123.ie while RSA Luxembourg serves brokers and customers in Belgium, France, Spain and the Netherlands.

RSA employs over 5,500 people and in 2021, became a wholly-owned subsidiary of Intact Financial Corporation (TSX:IFC), the largest general insurer in Canada and leading provider of global specialty insurance.

**A little about what we are looking for**
- Claims / Home Claims Experience (Ideally Water/Fire experience).
- Able to operate to agreed deadlines.
- Analytical mindset, able to evaluate facts and recommend appropriate decisions.
- Communication, problem solving and decision-making skills.
- Ideally Skills and knowledge in the validation of building repair costs, use of scoping technology and schedules of rates.

**About Us**
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

**Our Values**:
Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.

Respect - Be kind. See diversity as a strength. Be inclusive and collaborate.

Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity - Help others. Protect the environment. Make our communities more resilient.

Job Reference: UK000205

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