Front of House and Facilities Assistant

**Front of House and Facilities Assistant**

**Location**: Based at Allia Future Business Centre Cambridge, with occasional travel to other Allia Future Business Centres within Cambridge & Peterborough

**Hours**: Full Time (35 hours per week within core hours)

**Reports to**: Assistant Centre Manager

**Salary**: up to £22,000 per annum - based on experience

**Allia Future Business Centres** offer award-winning flexible workspace and a vibrant community for small businesses who are creating change. **Allia Impact**runs free business support programmes and innovative funded projects. Working together, they are dedicated to supporting businesses to thrive, grow and create jobs, so that they can make a positive impact on their community, as well as addressing social and environmental global challenges.

Our people are pivotal to our success, and we have grown expediently. Our team is almost 50 strong in 3 locations and we continue to add to this number. We are an equal opportunities employer who embraces diversity, inclusion and flexible working.

We are looking for a highly motivated individual who can provide exceptional five-star customer service to all our clients by supporting the delivery of our busy reception and event hospitality services at Future Business Centre Cambridge.

**Role Responsibilities**
- Delivering reception services during our core hours of 8.30am-5.30pm, including receiving, directing and responding to all calls, messages, sorting incoming and outgoing mail and assisting tenants and visitors.
- Occasionally assisting with tasks outside of core hours which may require early starts, late finishes and weekend working by prior arrangement.
- Greeting and directing visitors and dealing with queries from tenants, visitors, customers, suppliers and the general public including making them aware of relevant services that we offer.
- Taking enquires, managing bookings and organising the delivery of conference and meeting room bookings to include setting up spaces for bookings with the movement of furniture to the desired layout and setting up and delivering our catering offer.
- Providing accounts and financial support by checking details are correctly logged in our Customer Relationship Management System (CRM) and generating necessary invoices, credit notes and taking card payments.
- Managing tenant information through our management information system and logging prospects and new clients in the CRM s,ystem, providing reports to management when required.
- Ensuring the Centre’s appearance is maintained to a high standard, liaising with our cleaning and maintenance contractors, to ensure the safety, welfare and expectations of our tenants and visitors at all times.
- Delivering exceptional, 5-star, customer service at all times.
- Promoting, encouraging and assisting in creating a community spirit at the Centre.
- Any other task that is deemed as appropriate and within the competence of the individual.

**Facilities Responsibilities**
- Monitoring and reporting on maintenance issues in the building. Logging all information on the MaintainX system.
- Liaising with contractors to book in reactive and planned maintenance visits, ensuring all service reports are received and filed correctly.
- Ensuring all relevant service reports are available for tenants to download as required.
- Complete regular health and safety checks around the Centre and logging any reactive issues on the MaintainX system.
- Be a member of the Investors in Environment project team, managing tasks to support the project to increase sustainability across the Centres.

**Skills, Qualifications & Personal Attributes**
- Experience of administration work using Microsoft Office/Office 365 (e.g. Outlook, Word, Excel)
- Experience of working in a customer-facing role, and an understanding of the need for excellent customer service skills
- A willingness to learn new computer programmes/systems.
- An approachable, friendly and professional manner with a positive, can-do, attitude and a willingness to develop.
- An interest in building operations
- Excellent communication skills, with a high standard of spoken and written English
- Flexibility to attend work outside of core hours.
- The ability to work effectively in a team and to tight deadlines under pressure.
- To be able to solve problems and work under their own initiative when required.
- A motivation to do things, or identify new ways of working, that improves the service we offer at the Centre.
- Must have own transport as travel to other sites will be required on occasion.

**Benefits**
- Company pension scheme; free on-site parking (Cambridge/Peterborough); Bike2Work Scheme
- Huge range of discounts, a Healthcare cash plan, wellness programme, and more
- Life Insurance
- Flexible working
- Casual dress
- Previously awarded the best not for profit employer in the Eastern Region.
- Be a part of a community that drives innovation with a focus on addressing environment