Technical Administrator

Overall Job Purpose
To support a High Net Worth Financial Adviser (who is also the Company Director) to provide high quality, compliant financial planning and advice to their clients. The role involves liaising with the Financial Adviser regarding clients’ objectives, circumstances and requirements, discussing suitable options and preparing the recommendation paperwork for the Financial Adviser to introduce to the client as part of their financial plan.

Accountabilities/Responsibilities
- Provide administrative support to the Adviser to develop suitable client
recommendations.
- Produce all relevant paperwork and regulatory requirements for the Adviser to present
to potential solutions to clients.
- Assist in the management of client relationships including attendance at client meetings,
receiving client phone calls and providing information of a technical nature if requested.
- Produce technical and industry updates with relevant additional commentary to support
the client proposition.
- Liaise on a proactive basis with the Adviser on a regular and structured basis to work on
cases and provide updates.

Key responsibilities include:
Contacting prospects or clients to:

- Arrange meetings and update current information
- Answer general questions about financial planning or technical elements of the clients
arrangements
- Gather necessary information from clients so that a financial analysis can be completed
- Review the client’s financial statements, legal documents, and other data
Prepare summaries of:

- The client’s goals and objectives
- The client’s present situation
- The effect of their current arrangements on future circumstances using relevant
financial planning tools
- Prepare calculations summarising the clients investment management needs, critical
illness, disability and life insurance needs.
- Prepare proposals for the solution that the planner has selected for the client including
approved product illustrations and literature and establish details on the chosen
investment platform where applicable.
- Act as a point of technical expertise for the practice, updating the Adviser on any
relevant information or changes that may impact on client management or
recommendations.
- Manage the delivery of ongoing service requirements, maintaining accurate OWS and
CRM records.
- Produce client material in preparation for ongoing service meetings.
Additional Responsibilities

clients.
- Update client’s platform and provider records where appropriate to ensure correlation
with the internal CRM.
- Provide efficient resolution to client queries and ensure clients receive effective
communication regarding case processing.
- Manage proactive client communications ensuring the practice delivers service
requirements in line with the Practice client proposition.
- Liaise with Openwork and key providers to ensure all practice material is relevant and
up to date and all practice members are aware of changes and updates.
- Act as the primary point of contact of with providers and Openwork for issue resolution
and disputes.
- Compliance - understand and adhere to the practice and Openwork’s systems and
regulatory requirements and, where appropriate, comply with all relevant regulatory
policies. This includes completion of any mandatory training requirements.

Key Relationships:

- Financial Adviser
- Office Manager
- Office Administrator
- Practice Clients
- Potential Practice Clients
- Openwork FIRST
- Openwork Business Quality Manager
- Openwork Product Providers
- Openwork Investment Platform Providers
- Openwork Management Team
Competence / Knowledge / Skills which would be ideal:
1 - 3 years administration experience in the Financial Services market place
R01 or equivalent.

Knowledge of the Financial Service market.

Knowledge of UK taxation regime

Basic principals of Fund management

Strong communication skills

Knowledge of the advice process and regulatory requirements

Ability to understand and identify issues and resolve disputes in an effective manner

including the ability to manage client expectations

IT literate including the ability to use:

- Word
- Excel
- Powerpoint
- Database management tools
- CRM systems
- (other systems as required)
After a period of training have an expert knowledge of
- OWS
- Openwork platform
- Zurich platform
- Financial cash-flow modelling
Personal Attributes
A positive, friendly, service orientated person with a “can do” attitude who is aware of the
important role played by advisers in providing financial advice.
Articulate communicator.
Honesty, integrity and ability to maintain confidence and confidentiality are key attributes.
Hard working and responsive to the needs of the Financial Adviser
The role will be varied and requires a numerate and articulate individual who is highly
organised, self-motivated and can take ownership of allocated work.
You must possess excellent PC skills and have proven communication skills.
You must have the ability to bal