Waste Network Engineer Ref:31931

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What is the purpose of this role?**
We are seeking a Waste Network Engineer to join the South London Waste Network team. You will be working primarily in the Eastern South region which includes the whole of South East London and parts of Sevenoaks, Croydon, West Sussex, and South West London.The role will require you to investigate, take ownership of and resolve issues such as pollution and flooding throughout the South London sewerage network
**What will this role involve?**:

- Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
- Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue.
- Liaising closely with the customer and stakeholder representatives.
- Working by Thames Water processes and procedures including operational standards, health and safety, and street works
- Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers, and prioritising work on-site to mitigate and subsequently resolve the issue as quickly as possible.
- Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes, and pumped main air valves.
- Acting as a local network expert, sharing information regarding network, safety, health, and environmental issues as well as high-value repair works.
- Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges.
- Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support
- Overseeing contractors ensure they are adhering to company policies and procedures.

**What skills are we looking for?**:

- Ideally you will either have proven experience in the Wastewater industry or be able to demonstrate at the interview a strong interest in the industry, as the technical skills can be taught.
- Due to the fact you will be spending time dealing with contractors, customers, and other stakeholders you need to have excellent communication / interpersonal skills.
- This role requires a proactive attitude with good problem-solving skills, a flexible approach to working, and the ability to prioritize effectively in a reactive environment.
- The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day.
- You will require a full, ideally clean, driving license.

**What’s in it for you**:
This role provides an interesting working environment as no one day or one job is the same. You will be required to liaise with the environment agency, councils, and customers. This role will suit someone self-motivated, has strong interpersonal skills, andenjoys the responsibility of making quick accurate assessments and decisions whilst on site. You will form part of an extremely supportive and trusted team.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your wellbeing.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.