Warehouse Team Leader

Job Title**:Warehouse Team Leader**

Responsible To**:Depot Manager**

Contract Type**:Permanent, Full-time**

Salary**:£27,000-£29,000**
- Location**:Poplar, East London**

Hours of work**:37.5 hours per week, Shift basis - 5 days out of 7. Any 7.5h between 07:00 and 19:00.**

**About The Felix Project**
- The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.
- Our vision is a London where no one goes hungry and good food is never wasted.
- We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

**Duties and Accountabilities**
- Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
- Customer relations management of the community organisations we work with
- Proper use of our Warehouse Management System
- Physically moving stock around the warehouse on a pallet truck or by hand
- Ensuring the warehouse is clean, safe, and efficiently run
- Daily briefings to staff and volunteers of the days priorities and what to be aware of
- Carry out regular stock counts of the food we are storing
- Appropriately handle product recalls
- Day to day problem solving
- Covering Goods In, Warehouse Management Duties and Goods Out and general procedures
- Responsible for yourself and your team’s adherence to Health and Safety regulations
- Route Planning
- Training staff and volunteers

This role is primarily located at our Poplar Depot, East London. You may be asked to occasionally work in one of our other locations as part of your duties.

**Person Specification**

To help us with our depot operations at we are seeking a Team Leader with exceptional organisation skills, excellent people skills, attention to detail and a positive ‘can do’ attitude’. Ideally, you will have a background in warehousing or other operational roles, however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.

**Essential Criteria**
- Passion for learning and improving processes as a leader and as part of a team
- Positive attitude for finding work for yourself and your team
- Attention to detail
- Committed to reducing food waste and fighting food poverty
- Proactive attitude to understanding a problem
- Flexibility and a team player
- Observant at foreseeing issues and confident at communicating appropriately to others
- Passionate about delivering a high quality service to the customer and is interested in learning the process involved in this
- To have a positive attitude to continual improvement and in-the-moment problem solving

**Desirable Criteria**
- Knowledge of warehousing best practices in the food sector
- Has good I.T. skills including Microsoft office and basic databases
- Excellent communication skills
- Good at prioritising own and others work. Able to create a plan
- Experience working to deadlines and under pressure
- Experience with working with neurodiverse people
- Has used a customer relations management tool before
- Confidence to drive one of our vans
- Full UK Driving Licence (with no more than 6 points) held for at least 1 year - over 21 for insurance purposes
- Experience with using a forklift

**Application procedure**

The Felix Project can only employ applicants who currently have the right to work in the UK.

**Application Timeline**
- Application deadline: Friday 7th June