Audiology Administrator

MAIN DUTIES AND RESPONSIBILITIES To be responsible for the booking and cancelling of patient appointments, both face to face and on the telephone and entering them on the Trust patient administration system (Cerner) and the Audiology patient administration system (AuditBase). To send out all booking details and corresponding material promptly. To be responsible for the booking of any non-electronic referrals and the consequent registration of patients on the PAS. To ensure that tests /reports that are sent to the other departments and logged correctly.
To liaise with other professionals, patients and departments to arrange appointments. To ensure that all postal requests for batteries and any accessories are dealt with promptly and logged correctly. To book and cancel patient interpreters for appointments where necessary To ensure the department complies with local and national targets when cancelling and booking appointments. To be responsible for the maintenance and input of demographic and appointment data.
To provide administrative support for the Audiologists when appropriate. To provide photocopying as required for events run within the department. To use initiative and work without direct supervision. To communicate appropriately with patients who are deaf or hard of hearing and their parents and those who have other specific communication requirements.
- To present an appearance and demeanour appropriate to a service working with patients. To undertake any other duties and responsibilities as requested as appropriate to the banding to ensure smooth running of department.