Front of House Team Member

13 hours ago

Henley in Arden, United Kingdom The Orchard Full time

Our client has a beautiful refurbished and popular coffee shop/restaurant located not far from Henley In Arden

They are a small, friendly and professional team whose attention to detail for their guests is second to none.

They are now looking for an experienced Restaurant Front of House Team Member who has a passion and a desire to create a wonderful experience for all their customers who visit

The role is hands on where you will be interacting with both staff and the guests.

For your experience and skills you will be rewarded with a competitive salary and additional benefits.

What we need from you as a Front of House Team Member:

- Have a passion for your job and putting the guests at the heart of everything you do
- Provide great customer services in a composed and polite manner
- Able to remain calm and in control at peak times and if guests are unhappy with something
- You must be confident, friendly and self-motivated
- Full Driving Licence would be desirable but not essential (due to location)
- Ability to cook would be a bonus but not essential

What the roles involves:

- Ensure the premises are ready for guests prior to opening
- Serving guests and showing them how welcome they are
- Making coffee (Barista training and continued training will be provided)
- Clearing tables and maintaining excellent levels of cleanliness throughout the establishment
- Answering phone calls in a polite and friendly manner, taking online and over the phone bookings
- Handling money/card payments, using EPOS tills and record keeping
- Ability to multitask during peak times
- Maintain Health and Safety standards, including COSHH regulations
- Ensure correct food labelling including any allergens (Natasha’s Law)
- Ensure correct storage of food and stock rotation (use by dates)
- Display merchandise so that it is aesthetically pleasing and priced correctly

Training:
Salary/hours: Starting from £11.44 per hour depending on experience

**Benefits**:

- Discounted Food
- Uniform
- Closed Christmas Day and Boxing Day, Closed Bank Holidays

**Job Types**: Part-time, Permanent

**Benefits**:

- Discounted or free food
- Free parking
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Tips

Experience
- Hospitality: 3 year (preferred)
- Customer service: 3 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 25 - 35 per week

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Weekend availability

**Experience**:

- Hospitality: 3 years (preferred)
- Customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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