Operations and Systems Coordinator

6 days ago


Liverpool, United Kingdom Goldfinch & Partners Full time

Design Your Own Role - Become the Heart of Firmwide Operations

Goldfinch & Partners are seeking an efficient, proactive and tech-savvy Legal Operations & Systems Coordinator for a leading, friendly law firm with dual bases in Liverpool and central Manchester. This is a newly-created, hybrid position ideal for someone who thrives at the intersection of legal support, systems management, and stellar customer service.

About the Role:
Key Responsibilities:

- Manage and refine the firm’s CRM, acting as the first point of contact for new enquiries and supporting appointment setting, onboarding and ID checking.
- Design, implement and improve internal systems to support solicitor workload management, efficiency, and compliance.
- Deliver a client-centric onboarding process, supporting solicitors with administrative excellence and customer service at every touchpoint.
- Oversee ID checks, appointment coordination, and database management with a meticulous, solutions-driven approach.
- Actively seek and implement client feedback to continuously enhance the client experience and support lasting relationships.
- Champion a process-driven culture: beginning (CRM management), middle (client service and support), and end (feedback, reviews and follow-up).

What We’re Looking For:

- Experience as a legal secretary, ops manager, or in a comparable systems-focused legal/business support function.
- Strong background in CRM, legal software, and practice management systems - you excel at optimising workflow for professional teams.
- Genuinely client-focused, proactive, and unafraid to challenge inefficient processes or suggest improvements.
- Highly organised, personable, and eager to develop a varied, evolving role as the firm grows.
- Efficient, solutions-driven and able to communicate confidently at all levels.

Why Apply?
- True hybrid flexibility with thriving city offices and all tools provided.
- Excellent development pathways as this new function expands.
- Trusted support from a renowned firm with integrity, warmth, and positive values at its core.
- Direct input into ongoing process and systems improvement - your ideas will always count.

**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home

Work Location: Hybrid remote in Liverpool L3



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