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Customer Services Advisor
2 weeks ago
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a **Call Centre Advisor** with our client based at their office in **Redhill**, provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.
- We are looking for someone with _excellent people skills, listening skills and communication techniques to be the first point of contact for our clients' customers. This position is perfect for you if you enjoy helping people and get job satisfactionhelping to solve problems. You'll feel valued as an employee whilst working well as part of a team.
- If you always put the customer first and have a_ passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of **Call Centre Advisor**. Your natural problem-solving and people skills will be highly valued by your customers, teammates, and manager in this role.
The hours are fulltime, Monday - Friday 37.5hrs per week.
**Benefits**:
- Competitive salary
- Up to 10% employer contribution towards Group Personal Pension Plan
- 23 days holiday a year, increasing to 27 with service
- Life assurance
- Bonus scheme
- Financial education, savings and personal loans
- Give as you earn scheme
- Employee Assistance service including: Mental Health First Aiders, free annual health checks, confidential crisis support, counselling and legal advice
- Simply Health Cash Plan, Surgical Choices and Rewards
- One day paid volunteering a year
- One professional subscription a year
- Free on-site parking
**As a Call Centre Advisor, you will have**:
- The ability and motivation to work to set key performance indicators (KPls) and performance targets.
- The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important.
- Excellent communication - oral and written and a good telephone manner.
- Excellent listening skills.
- An ability to be empathetic to the customer.
- Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem.
**As a Call Centre Advisor, you will be**:
- Efficient and accurate in your work.
- Positive and approachable in your manner.
- A good team player.
- Enthusiasm to develop your skills and knowledge.
- Adaptable to change and willing to embrace new ideas and processes.
- **Main Duties/Responsibilities**_
- Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in
- Ensure you are providing each customer with an enjoyable customer service experience, by always providing a high level of customer care and attention.
- As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experienceleaves a positive lasting impression.
- Take ownership of customer problems, solving them at first point of contact and escalate when required.
- Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day.
- So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today._
Tate is acting as an Employment Business in relation to this vacancy.
