Hotel Receptionist

**Receptionist**

**Lochside House Hotel**

**24 Hours (Plus Holiday Cover)**

We’re looking for a Receptionist at Lochside House Hotel. The Receptionist is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guest enqueries face to face or over the phone.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

**Responsibilities**
- Greet and assist visitors at the front desk, ensuring a welcoming environment
- Manage incoming calls with professionalism and excellent phone etiquette
- Manage bookings, check-ins and check-outs efficiently
- Provide exceptional customer service, addressing enquiries and resolving issues promptly
- Ensure front-of-house procedures run smoothly, including payment processing, reporting and daily banking
- Maintain a tidy and organised reception area to enhance the overall guest experience

**What you’ll need**:

- Experience in reception or other customer service roles
- Excellent communications skills, both oral and written
- A strong customer service ethos with keen eye for detail
- Professionally presented
- Strong I.T. skills
- Drivers Licence preferred

**What we’ll offer you?**
- 4-weekly tips
- Opportunity to join a successful team in a stunning venue
- Discount across all 9 RAD Hotel Group venues
- Career progression and training opportunities
- Staff meal on shift
- Length of Service Incentives
- Birthday Incentives

**Job Types**: Part-time, Permanent

Pay: £10.25-£12.56 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Ability to commute/relocate:

- Cumnock KA18 4PN: reliably commute or plan to relocate before starting work (required)

Work Location: In person