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Inbound Customer Service Advisor

2 weeks ago

Formby, United Kingdom AE Talent Solutions LTD Full time

We are currently supporting our fantastic client in Formby, Sefton to recruit full time Customer Service Advisors.

They are looking for Customer Service Advisors who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

**Main Duties**:

- Making changes to customers insurance policies.
- Provide accurate information to customers about their insurance policy.
- Dealing with customer queries over direct debit payments.
- Identifying and assessing customer needs to achieve satisfaction and a one call resolution.
- Ensure all customer records are updated accurately.
- Ensure that all compliance procedures are adhered to at all times.
- Investigate and resolve customer complaints.

**As well as a passion for the job, below are the skills we are looking for to be successful in the role**:

- A positive “can do” attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner

**Our client want to give you more than a job, They want to give you a purpose and a career. So,what do they offer you as an employer? Some of the benefits you will receive include**:

- Holiday Buy and Sell Scheme
- Enhanced Annual Leave
- Competitive Salary with access to a percentage of your earnt Pay before Payday*
- Perk Box Online & High Street vouchers and discounts
- Company Sick Pay Policy
- Enhanced Pension Policy
- Maternity and Paternity Pay/Scheme
- £250 refer a Friend/Family scheme

**Job Types**: Full-time, Permanent

**Salary**: From £22,050.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Sick pay
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Formby (required)

Work Location: In person

Reference ID: ICA FORMBY