1st & 2nd Line IT Support Technician
4 days ago
**Job Overview**
Working within the IT team, this role will strengthen the existing team, focusing on the continual support of the company wide IT infrastructure and systems.
Primarily focussing on 1st and 2nd line Support, the role involves offering support and technical assistance to members of staff who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems throughdiagnostic tests and remote access to their computers.
**Main activities/responsibilities include**:
- Responding to requests for technical assistance in person, via phone, electronically.
- Diagnosing and solving hardware/software faults
- Research questions using available information resources
- Support, maintain and monitor internal systems.
- Documenting resolutions for future reference.
- Redirect/escalate issues appropriately.
- Taking ownership of user issues/cases and keeping relative parties informed.
**Required background and knowledge**:
- Good understanding of computer systems, mobile devices and other tech products
- Dependable, enthusiastic and personable.
- Organisational skills and the ability to prioritise workload.
- Excellent communication skills, being able to deal with people at all levels within the organisation.
- Familiarity with both PC and Mac Hardware and Software
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Customer-oriented and cool-tempered
- Previous experience in IT Helpdesk / Support role is also beneficial but not essential
- Full UK driving licence
- Excellent problem solving skills
**Required Technical skills**:
- Windows Desktops
- Administering MS Exchange
- Basic networking knowledge
- Active directory
**Desirable Technical Skills**:
- Windows Server
- Virtual infrastructure including Thin Clients.
- Exposure to Azure AD
**Benefits**:
- On-site parking
- Excellent staff discount
- A wide range of company benefits & perk box
- 23 days holiday, plus bank holidays - increasing after long service
Working hours are 08:00 - 17:00 Monday to Thursday and 08:00 - 16:00 Friday with an hour lunch
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