Junior Customer

**Junior Customer & Sales Analyst (Global remit) - Altrincham, WA14 5GL**

**£25,000 - £30,000 pa**

**6 month contract**

We are going through a period of growth with innovative products and solutions, which offers positive challenges and opportunities for your career along with ability to take an already successful business with solid foundations to the next step of its evolutionand development.
- Join a successful global business which is undergoing significant change, including the introduction of digital AI solutions
- Market leader in our industry
- Exciting time to join the global team, to drive the business forward
- Career development supported
- Conscious company who cares about the planet and has recently signed up to the Science Based Targets Initiative
- Passion colleagues driven by innovation, expertise, and loyalty

**Benefits**:

- Competitive salary of £25k to £30k
- Bonus upon completion of 6 month contract
- 25 days holiday pro rata + bank holidays
- Hybrid working / flexible hours
- Modern office environment
- Dynamic and international workspace with freedom to explore your talents
- A company with good development opportunities and unique products

The Junior Analyst will work with Sales & Marketing across all lines of business (LOBs) to deliver analysis and KPI that measure, track and monitor performance, in order to develop actionable insights. It has a global remit.

**The Junior Customer & Sales Analyst is responsible for**:

- Working with Sales & Marketing across all Lines of Business (LOBs) to implement industry-accepted key performance metrics that measure, track, monitor the Customer Experience, in order to develop actionable insights.
- Providing common measurements / dashboards & analysis for Acquire the Order activities and Customer Satisfaction that enables the Global Sales organization to develop strategies aligned to the company's vision.
- Supporting the Regional Sales managers in driving the strategic use of Merlin ensuring operational goals and metrics are reflected in Merlin and/or BI.
- Perform analysis and provide insight to ensure that the quality and data integrity of the Merlin (CRM) system remains at the highest level possible.
- Provide a global viewpoint of data trends in Customer satisfaction and sales measures and proactively provide ideas to improve: the way we work, the data we collect (and how) and how we can quickly act on the intelligence we have access to.
- Support the Sales Senior Management on the development and execution of Strategic Projects to drive accelerated achievement of the BreakThrough Objectives (BTOs).

**Specific tasks**:

- Ensure timely delivery of actionable analysis & insight using information out of Merlin, AX ERP, Power BI, Excel to the right sales, marketing & service professionals at the right time.
- Produce the Monthly Merlin Team Engagement score and continuously evolve the engagement measures over time.
- Control of the NPS reporting suite & distribution of NPS reports to relevant Managers
- Administer the Net Promoter Software (NPS) software involving relationship and transactional data and interaction with multiple systems to achieve the NPS programme roll-out.
- Updating of data using scripts in liaison with IT.
- Collating of data from Sales (persons) into Excel and analysis thereof.
- Managing & reporting on target achievement of direct & indirect sales channels via Merlin, BI or Excel tools.
- Assist in data quality improvement by controlling & managing the installed machine (IM) look ups and controlling IM data integrity by monitoring adherence to the IM model by users, and if necessary instigating corrective measures.

**The ideal Junior Customer & Sales Analyst**:

- Attention to detail
- Creativity and ability to challenge current practices based on factual / statistical data
- Reasoning skills
- Clear visual, written and verbal communication
- Self-motivated with the ability to work independently and in a team environment, and have the ability to follow through on assignments
- High level of proficiency in Microsoft Office suite, including Advanced level of Excel knowledge - Pivots, Macros, Slicers etc
- Experience in data based analysis
- Preferred knowledge of SQL and/or MS Access or other analytical packages.
- Experience of CRM systems & data structures, ideally Microsoft Dynamics CRM
- Ability to specify the business design and data structures needed for and across platforms such as Dynamics CRM, Dynamics AX (ERP), Excel and Power BI solutions
- Understanding of the complexity of working with international companies / across time zones
- Fluency in written and spoken English