Customer Service Administrator

2 days ago


Birmingham, United Kingdom Huntress Full time

*IMMEDIATE START*

Are you available to start work ASAP We are recruiting for several Customer Service Administrators - to start work on a temporary contract in Birmingham B24

If you are an experienced Administrator please read on You will be working on site in a Distribution Depot tracking and investigating customers queries and working as part of a small team, the role involves;
- Using the CRM system to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to end customers.
- Adhering to company compliance and escalate any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Using Excel to input data

Successful applicants will be:

- Administration experience
- Use Microsoft Excel to a basic level
- Have experience of end to end case management in a Customer Service setting.
- Fluent in written and spoken English
- Have access to the internet at home should Covid-19 guidance require home working at any time.

In return our client offers:

- An hourly rate of £9.50
- Full time working hours (39 hours a week) between the hours of 8-6. This will be over 5 days out of the 7 and will include weekend working.
- Working on site in a safe working environment

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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