Desktop Support Engineer

2 weeks ago

Alfreton, United Kingdom Global Technology Solutions Ltd Full time

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Alfreton on an initial 2 month contract.
**Role inside IR35 - Umbrella contractors only**
**Role is a site based role**
*Updates on weekly basis attendance timesheet, to be issued in SharePoint.
*Attends periodical meetings with the client leadership.
*Works properly with client's ticketing system, dealing with incidents and requests in accordance with SLA's.
*Gives priority to VIPs' cases and high priority cases pointed out by the client's leadership.
*Cooperates with client's teams in the resolution of local cases.
*Supports remotely users, if needed.
*Provides new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client's standard.
*Assists customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.
*Contacts end users especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as to avoid future reoccurrences of such cases.
*Supports client's remote teams, in case of site's servers/network devices require local intervention.
*Supports local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms.
*Keeps track of spare items in stock, updating on weekly basis a report to be issued in SharePoint.
*Out of hours support (on call / call out) may be required on some occasions
Hardware/Software Fixing Responsibilities
*Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
*Perform general preventative maintenance tasks on devices and software
*Provide onsite hand and eye support to Customer / OEM SME's towards Install, upgrade, support and troubleshooting of devices in Network and Computer environment

**Skills**:*Customer orientation
*Good end-user liaison
*Problem solving and decision-making attitude
*Constantly oriented to deliver results
*Availability in working in Team
*Availability in working under pressure
*Ability to work and organize the work without supervision
*Flexibility and cooperative attitude
*Polite behaviour and good manners
*Able to work on own initiative
ICT Knowledge
*Cloud computing general knowledge
*LAPS knowledge (Microsoft Administration Password Solution)
*Backup general knowledge
*LAN general knowledge
*O.S.: Microsoft Windows 10
*Mailing: Microsoft Outlook
*Suite: Microsoft Office 365
*Collaboration platform: Microsoft Teams
*Cloud Storage: Microsoft OneDrive
Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

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