Systems Administrator

**System Administrator**

**_Do you want to join a growing, National Award-winning company?_**

**_Can you answer yes to the following?_**
- I have a can-do attitude
- I'm full of enthusiasm, drive, and ideas
- I’m keen to join an exciting and growing business that consistently delivers high standards
- I’m ready to join an award-winning business that will recognise my contribution

Then you sound like a perfect match for Sonex Financial We’re a fast-growing business, part of the multi-award-winning Lantern Group, and have a great opportunity for you to join our highly experienced customer service team based in Llanelli and Cardiff.

In return, you’ll receive a very competitive salary and an amazing benefits package, and become part of a team that works hard, but still makes time for fun together.

**Who are we?**

Sonex Financial is part of the Lantern Group, who’ve proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession

Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector. We partner with a number of the big energy and utility providers, helping their customers, experiencing financial vulnerability, find the right solution based on their personal circumstances.

**About the role**

As our System Administrator you will help protect our data, systems and assets whilst also assisting in deploying

new software and hardware. You help in developing the overall IT strategy and on occasion assist in developing

training programs for various elements of our technology environment. You will support our users with day-to
PRINCIPAL ACCOUNTABILITIES:

- Suggest and implement enhancements and changes via a controlled change management process
- Monitor and report on system vulnerabilities and overall health metrics
- Implement and manage a ticket-based helpdesk system, identify trends and root causes in support issues raised
- Mediate between internal stakeholders and third-party vendors to troubleshoot and improve systems
- Conduct routine audits of the systems including user access and backups
- Document system configurations and SOPs
- Roll out upgrades
- Spread awareness internally around IT and Data security
- Assist in implementing and maintaining an ISO27001 ISMS
- Support the business with internal and external audits and RFIs

This list is not exhaustive, and you may be required, from time to time, to undertake other reasonable duties that may sit outside of this Job Description.

KEY PERFORMANCE INDICATORS
- Availability and security of IT Infrastructure
- Speedy response and resolution of IT issues
- Accuracy of communication, documentation, and reporting
- Compliance to internal and external policies and standards

We’ll give you the best start in your role, we will show you the Sonex way. This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed.

**Qualifications, Experience and Skills Criteria**
- Minimum A Level or equivalent standard or extensive previous work experience as below
- 2-3 years of experience working in a similar role
- IT Infrastructure & Operating Systems, preferably IS027001
- Information Security Principles
- PCI DSS
- Network Infrastructure (Structured Cabling, Routers, Switches, Firewalls)
- Server & Desktop Operating Systems (Microsoft)
- Azure Active Directory
- Active Directory User Administration
- Microsoft Office Suite/Office 365
- VoIP (SIP) Telephony
- Troubleshooting
- Documentation

**In return we offer**
- Salary **£28,000** per annum
- Up to **10% **of your annual salary in bonus
- Internal recognition schemes with financial award
- Reward Hub - Employee discount and well-being scheme
- Free onsite parking
- Work based pension
- **30** days holidays (including public holidays)
- Summer and Christmas Parties
- Work social events
- Pizza Friday - last Friday of each month
- Smart casual dress code
- Overtime opportunities
- Refer a Friend Scheme - **£400** for each successful referral
- Great training, lots of support and become part of a friendly team, that recognises and rewards high performance and career progression opportunities

**Salary**: £28,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Gym membership
- On-site parking
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Cardiff, CF24 0AD: reliably commute or plan to relocate before starting work (required)

**Salary**: £28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (re